TB

Ted B. 6 years ago • From Google

Rating

Poor

Appointment booking system makes access difficult

I have experienced difficulties when attempting to book appointments through the current system in recent weeks. Calling at the suggested times has proven challenging, as extended waiting periods on the phone have resulted in missing the appointment window, while calling earlier means the lines are too busy to connect. I have been trying repeatedly over an extended period to arrange a consultation regarding pain relief options, but the appointment booking process has made this increasingly frustrating and I am considering abandoning my efforts. EDIT - if possible, I would recommend obtaining online access to book appointments, which appears to be a more straightforward approach. This can be arranged by visiting the surgery in person and requesting an online login form for appointment booking. The clinical staff are excellent, however the overall management and operation of the practice could be significantly improved.

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