RS

Ralph S. 4 years ago • From Google

Rating

Bad

Appointment booking system makes access nearly impossible

When I initially registered at this surgery after relocating, it had excellent reviews. Following a corporate restructuring, the practice has experienced a significant decline in service quality. The appointment system operates on a single basis - calling between 8:30 and 9am is the only viable option. This timing creates considerable difficulty for those with school runs or work commitments during these hours. The arrangement feels particularly restrictive and poorly designed. Attempting to call at alternative times results in being directed to ring back at 8:30. The clinical staff themselves are competent, however the management and reception team demonstrate an approach that many would find dismissive, condescending and lacking in empathy when interacting with patients.

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