Armley Moor Health Centre
PS
Paul S. 5 years ago • From Google
Bad
I have found it extremely challenging to secure appointments at this practice, particularly while managing work commitments. Available slots are typically several weeks in the future, and when I inquire about earlier availability, I am advised to ring first thing the following morning. However, when I have done so, I have been told that same-day calls are reserved for genuine emergencies only. This creates a frustrating situation where I am given conflicting guidance. On one occasion, I attempted to explain that a receptionist had specifically instructed me to call the next morning, but this was dismissed and I was told the policy had always been this way. Given that I have been a patient at this practice and its predecessor for many decades, I found this response difficult to accept. Regarding my clinical care, I was referred to a specialist following a procedure and was subsequently diagnosed with a significant ongoing health condition. The specialist recommended a particular treatment that could have substantially improved my quality of life, though it required funding approval. I was then contacted by a clinician requesting additional information about how my condition affects me daily, despite this information likely being contained in the specialist's correspondence. Several weeks later, a different clinician called to inform me that the treatment had been declined, delivered in a very matter-of-fact manner. When I asked for clarification on the reasons for this decision, I received only a brief response. This outcome has left me feeling deeply distressed and hopeless about my situation.
Kelly L.