Bewick Crescent Surgery

It is difficult to reach the practice by telephone as the queue is often unavailable or requires extended waiting periods of nearly an hour. The online appointment system frequently appears to have..

I have no complaints about the team members here—they've been excellent with me. As someone managing an ongoing health condition, I've had healthcare professionals visit me at home and they've been..

Medical practice. To obtain an appointment with a clinician, you need to telephone at 8am. Your information will be recorded, a clinician will contact you to discuss your concerns and if a..

One of the clinicians I've seen at the practice is excellent. They are responsive, attentive to concerns, and highly competent in their role. Within a single day of contacting the surgery for an..

The appointment booking system is frustrating, requiring calls at 8am to secure same-day slots. However, getting through proves difficult regardless of how many attempts are made, and when..

Consistently demonstrated helpfulness and a welcoming demeanor.

I have been a patient at this practice for several years and have consistently found the team to be highly professional, efficient and supportive. The appointment booking process is straightforward..

Getting through to the practice takes considerable time, and when contact is finally made, concerns are often dismissed as non-urgent, leaving you back where you started. Additionally, some..

The phone service is frustrating, with lines consistently busy during evening hours, making it difficult to book appointments once you finally connect.

The appointment booking process, whether through telephone or digital means, has been quite challenging, with limited availability and unpredictable callback times. After submitting a request for a..

I'm quite frustrated with the recent changes to how appointments are managed at the surgery. The new system seems to have made things more complicated rather than simpler. The process now requires..

The new service has worked well for me, as it allows me to consider everything thoroughly before submitting my request, which helps ensure I don't overlook anything. This approach has resulted in..

Disappointing experience. Called this morning at 08:00 hoping to arrange an appointment for a consultation. I was informed that calls for appointment requests were only being accepted between eight..

The practice had clear directions throughout and the team members were friendly and welcoming.

Excellent treatment thank you to the clinical team, particularly the nursing staff.

The service provided was excellent, with staff members demonstrating politeness and helpfulness throughout.

One star rating. I found this practice to be extremely unhelpful and frustrating. The staff seemed disorganised and unmotivated. I waited three weeks to obtain a form, and during this time I made..

The appointment booking process requires improvement. Spending extended periods waiting on hold only to discover that no slots remain available that day is frustrating. It would be more efficient to..

The appointment booking system presents significant challenges, requiring calls at 8am to secure same-day slots. However, reaching the practice by phone proves extremely difficult regardless of how..

The clinical staff members are competent and approachable. However, accessing appointments can be challenging due to difficulties with the reception experience. There have been instances where..