Pallion Health Centre
Kelly S. 2 years ago • From Google
Bad
Appointment booking system needs urgent improvement
Securing an appointment has become increasingly difficult. Due to my work schedule finishing at 9am, I'm unable to call at 8am, and when I do manage to ring, I often wait for extended periods only to be informed that no slots are available and to try again the following day. This practice was previously of a much higher standard, so it's unclear what has altered. After spending over two weeks attempting to obtain an appointment, I was eventually directed to use the online consultation system, with the suggestion that the practice would then contact me to arrange a time (I'm still evaluating whether this approach proves effective). It would be beneficial if all patients were offered this option and if the appointment booking system were reviewed to enable everyone to access a doctor or nurse without needing to spend weeks making daily calls only to hear that nothing is currently available.
I had a deeply unsatisfactory experience at the out of hours service after being directed there by 111 due to significant pain and an existing health condition. During my assessment, I felt the..
Pallion Health Centre
Jamie C.
The receptionist displayed an unhelpful and dismissive manner during my visit.
Pallion Health Centre
Grace N.
The reception team experience was disappointing.
Pallion Health Centre
Kevin C.
This facility is part of Pallion Health Centre. The medical team offers both telephone consultations and in-person visits, with courteous and supportive staff members. Waiting times can occasionally..
Pallion Health Centre
Gav S.
The worst medical professionals I have encountered. I am still waiting for an appointment that was scheduled months ago. The service has been disappointing.
Pallion Health Centre
Sheila S.
I recently had an injection procedure performed on my knee for joint-related issues. The clinician who carried out the treatment was very professional. I'm amazed at how much my mobility has..
Pallion Health Centre
Ann H.
I cannot express enough gratitude for the care and compassion demonstrated by the clinical and administrative staff towards my father.
Pallion Health Centre
Wendi C.
The team members here are very welcoming and approachable.
Pallion Health Centre
Fogy D.
The practice states it opens at 8.00 but entry is not possible until 8.30.
Pallion Health Centre
musicaljuice1970 m.
Excellent grasp of my circumstances and a genuine commitment to ensuring the best outcome for me. Every member of staff I've encountered has demonstrated professionalism alongside a warm and..
Pallion Health Centre
Janice H.
I attended the walk-in centre and felt unwelcome during my visit, which led me to leave without being seen. I don't plan to return to that facility.
Pallion Health Centre
Carrie A.
Had to wait a couple of hours before being seen, but once called through the appointment was efficient. Imaging was completed quickly, followed by a short wait for the results. A supportive device..
Pallion Health Centre
DJ D.
Be cautious with parking arrangements when visiting for appointments. I attended an appointment and experienced a delay during check-in when another patient was addressing a parking charge they had..
Pallion Health Centre
Peter W.
I would recommend considering an alternative practice if you are currently registered here.
Pallion Health Centre
Simon B.
My child receives a prescribed nutritional product for a dietary intolerance and requested a new prescription four days prior. Upon visiting the pharmacy, a different medication intended for a..
Pallion Health Centre
janette b.
The triage staff member was dismissive and lacked compassion when discussing my hearing concerns. I felt judged and was told my visit was unnecessary. The reception team also appeared indifferent to..
Pallion Health Centre
Melissa M.
I understand that during challenging times it can be difficult to secure appointments, but in my situation when I required assistance and medical consultation, the practice supported me throughout..
Pallion Health Centre
Alan D.
I found the clinical staff at the surgery to be brilliant and friendly. I've only been registered for a couple of months and haven't experienced any issues apart from difficulty obtaining..
Pallion Health Centre
Vicki D.
The standard of care and attitude displayed at this facility was deeply disappointing and concerning. I initially attended another urgent care centre, where I was seen quickly and then directed to..
Pallion Health Centre
dawn t.
Was directed to attend an urgent care centre by 111 following a telephone consultation. Upon arrival, I was assessed by a healthcare practitioner for my throat complaint. They used a mobile phone..
Pallion Health Centre
Treasa C.