KS

Kelly S. 2 years ago • From Google

Rating

Bad

Appointment booking system needs urgent improvement

Securing an appointment has become increasingly difficult. Due to my work schedule finishing at 9am, I'm unable to call at 8am, and when I do manage to ring, I often wait for extended periods only to be informed that no slots are available and to try again the following day. This practice was previously of a much higher standard, so it's unclear what has altered. After spending over two weeks attempting to obtain an appointment, I was eventually directed to use the online consultation system, with the suggestion that the practice would then contact me to arrange a time (I'm still evaluating whether this approach proves effective). It would be beneficial if all patients were offered this option and if the appointment booking system were reviewed to enable everyone to access a doctor or nurse without needing to spend weeks making daily calls only to hear that nothing is currently available.

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