Urmston Group Practice

My partner recently relocated to the area and manages a respiratory condition requiring regular medication. After being without their prescription for over a week, they attended to collect it only..

The team here is very welcoming and approachable. The clinician takes time to listen to concerns and makes a genuine effort to address issues promptly.

Completely unhelpful experience. The reception staff came across as unwelcoming and unhelpful. They seemed unwilling to assist and instead directed me to use the website or suggested calling back at..

I have been attending this practice for quite some time and have built good relationships with the team there. I really appreciate the place and feel well looked after. I am usually able to see the..

The receptionist's manner was quite unwelcoming. It's unclear what might be causing this, though it seemed as though patients were being discouraged from seeking help. The online appointment..

I would give a negative rating if possible. I have a long history with this practice, having been a patient since childhood in the local area, moved away, and later re-registered. The surgery is not..

Completely inadequate - when dealing with an unwell child and being told through the online appointment system that assessment won't happen until later in the day, with a suggestion to attend an..

The reception team member was incredibly helpful during my recent visit! They took the time to work through a concern I had, and I was genuinely grateful for their assistance. They demonstrated..

The reception team has been fantastic in helping arrange vaccinations for my child. I wanted to express my appreciation for the excellent service provided.

The service has been excellent lately and the team is performing really well. I appreciate the effort being put in.

I've been attempting to secure an appointment over the past several days without success. The phone system appears to automatically decline calls during morning hours, making it difficult to speak..

Excellent medical staff, courteous front desk team, well-maintained facilities and amenities throughout the practice.

I called this morning to arrange an appointment for my brother. The receptionist who assisted me was very helpful and efficiently handled everything I needed.

The clinical staff are excellent, that should be noted first, however the reception and administrative team are extremely poor. Issues include cancelling appointments without notifying patients and..

I found the online consultation service to be frustrating due to its limited availability window. The service can only be accessed between 07:30-10:00 am, which I felt was inconvenient as my request..

Registered myself and my two children at this practice five months ago and have consistently had positive experiences throughout. The reception staff have been courteous and the clinical staff have..

I have consistently struggled to access support at this practice due to limited availability outside of college hours, particularly before 10pm. When I have raised urgent concerns, I have been..

I would give the lowest possible rating if I could. The service was disappointing. Several errors occurred and the reception staff were very unwelcoming. Getting through by telephone proved..

I have experienced both positive and negative interactions at this practice over time, though today I encountered what I consider my worst experience yet with a member of the administrative..

I have the practice app installed and registered with the surgery. I have been able to successfully order prescriptions through the app to the local pharmacy, which has provided excellent service...