Park Lane Practice
SP
Shweta P. 6 months ago • From Google
Bad
I would like to share my experience today, which fell short of what I would have expected from this practice. My infant daughter had a vaccination appointment scheduled for last week, but it was cancelled due to staff unavailability. I accepted this and the appointment was rearranged for today. I arrived eleven minutes late due to transport delays and challenging weather conditions, which made it difficult to travel with my child. Upon arrival, I was informed that the appointment would need to be cancelled due to my late arrival. However, I have previously attended appointments at this practice early and waited considerably longer without issue. I find it frustrating that there appears to be inconsistency in how late arrivals are handled compared to when the practice runs behind schedule. Additionally, this is the second time an appointment for my daughter has been cancelled or rescheduled by the practice, and I have been accommodating on both occasions. I feel that the staff could have shown more flexibility and understanding, particularly given that I was only slightly late and my young child had been brought in difficult weather conditions. I would appreciate if the practice could consider a more compassionate approach to such situations in future. Thank you.
CJ V.