Kirkham Health Centre
Brandon W. 4 years ago • From Google
Bad
Appointment cancelled morning of visit without care
I experienced significant difficulties with my recent visit to this practice. An appointment I had scheduled for a month was cancelled on the morning it was due to take place. When offered an alternative date, I felt the options presented were inflexible and unsatisfactory. My overall impression is that the practice lacks adequate care, compassion and consistency in how it treats patients. The reception staff interactions left me feeling frustrated, as I found their manner to be dismissive and unhelpful. Additionally, I felt uncomfortable with the level of clinical questioning undertaken by non-clinical staff, as it seemed to go beyond standard appointment booking procedures and involved assumptions about my healthcare needs. The leadership and management of the practice appear to contribute to these issues. The cancellation of appointments due to insufficient staffing levels is concerning and has negatively impacted my confidence in the service. I felt that my appointment and my health needs were not treated as a priority, and I have concerns about the overall reliability and standards of care being provided. I would not recommend this practice to others who expect professional, respectful treatment and a service with adequate contingency planning. For those seeking a practice with strong clinical and operational resilience, I would suggest looking elsewhere. In my view, the practice falls short of the standards patients should reasonably expect from their healthcare provider. The experience has left me disappointed with the professionalism and preparedness of the service. There appears to be a lack of backup systems and contingency planning in place, which undermines confidence in the practice's ability to deliver consistent care.
Visited a local clinic during a brief stay at a nearby location when assistance was needed with medical supplies. The staff member who helped us was very pleasant and kindly provided the additional..
Kirkham Health Centre
David D.
This is simply the best GP practice around. I've been registered here for many years and always had excellent care, support and advice. The reception staff are understanding, compassionate and..
Kirkham Health Centre
WoodMeister92 W.
The clinical staff are excellent, however the front desk team could be more welcoming. Their manner makes me feel as though I'm imposing on the doctor's time, and I tend to leave appointments with..
Kirkham Health Centre
Donna W.
All members of the medical team are wonderful.
Kirkham Health Centre
rogerson T.
The reception experience has been disappointing. There are concerns about privacy during phone conversations, as personal information can be overheard by others in the waiting area. The approach..
Kirkham Health Centre
Rosie E.
A couple of the medical staff are excellent, I won't deny that, but I've found certain members of the reception team to be rather unfriendly and not particularly helpful.
Kirkham Health Centre
Aaron M.
I had a very negative experience at this practice. I felt the clinical staff lacked understanding of my situation and needs. In particular, I was disappointed when I wasn't provided with the..
Kirkham Health Centre
Ashley A.
The staff were satisfactory, though I felt compelled to mention that the front car park has numerous potholes that could be improved.
Kirkham Health Centre
Lucy B.
We receive excellent service and the healthcare professional is wonderful with us both, always thoroughly examining everything and making time available. We are very satisfied with the care we..
Kirkham Health Centre
roy m.
There is one particular clinician at this practice who, in my view, makes the entire establishment deserving of the highest rating. I have experienced significant health concerns over recent years..
Kirkham Health Centre
Kameron A.
Like many other reviews, the reception staff demonstrated rudeness both during phone calls and face-to-face interactions. I could elaborate further, but I prefer to maintain professionalism and..
Kirkham Health Centre
GAYNOR S.
My child has been experiencing ongoing difficulties with a foot issue for several months, causing considerable discomfort. I have contacted the practice multiple times, and each time I have been..
Kirkham Health Centre
Malgorzata D.
I recently attended an appointment with a clinician and left feeling very upset. I felt dismissed and belittled throughout the consultation. When I attempted to discuss my concerns, I did not feel..
Kirkham Health Centre
Ella B.
I accidentally contacted this practice when I had intended to reach a different clinic. When I realised my mistake, the receptionist's response included what felt like dismissive laughter delivered..
Kirkham Health Centre
Guy W.
The reception experience at this practice has been disappointing. The overall organisation feels somewhat disorganised. The reception team, who appear to lack adequate training, made judgements..
Kirkham Health Centre
Anna R.
The receptionist appeared disengaged during the interaction, and the overall service lacked warmth and friendliness.
Kirkham Health Centre
Phil J.
The team here are approachable and welcoming.
Kirkham Health Centre
Violet W.
This practice has been a significant disappointment. The reception team came across as unwelcoming and seemed to emphasise lengthy waiting times for appointments, with only emergency cases being..
Kirkham Health Centre
Andrew Q.
I contacted the practice for the first time in several years to request an appointment, calling on a Monday morning due to experiencing chest discomfort. I was informed that no appointments were..
Kirkham Health Centre
Stuart N.
I transferred from this practice to another surgery because I had negative experiences with the reception team, who I found to be unwelcoming and unhelpful. During one visit, when I requested to..
Kirkham Health Centre
MM G.