BW

Brandon W. 3 years ago • From Google

Rating

Bad

Appointment cancelled morning of visit without care

I experienced significant difficulties with my recent visit to this practice. An appointment I had scheduled for a month was cancelled on the morning it was due to take place. When offered an alternative date, I felt the options presented were inflexible and unsatisfactory. My overall impression is that the practice lacks adequate care, compassion and consistency in how it treats patients. The reception staff interactions left me feeling frustrated, as I found their manner to be dismissive and unhelpful. Additionally, I felt uncomfortable with the level of clinical questioning undertaken by non-clinical staff, as it seemed to go beyond standard appointment booking procedures and involved assumptions about my healthcare needs. The leadership and management of the practice appear to contribute to these issues. The cancellation of appointments due to insufficient staffing levels is concerning and has negatively impacted my confidence in the service. I felt that my appointment and my health needs were not treated as a priority, and I have concerns about the overall reliability and standards of care being provided. I would not recommend this practice to others who expect professional, respectful treatment and a service with adequate contingency planning. For those seeking a practice with strong clinical and operational resilience, I would suggest looking elsewhere. In my view, the practice falls short of the standards patients should reasonably expect from their healthcare provider. The experience has left me disappointed with the professionalism and preparedness of the service. There appears to be a lack of backup systems and contingency planning in place, which undermines confidence in the practice's ability to deliver consistent care.

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