Kirkham Health Centre
Brandon W. 3 years ago • From Google
Bad
Appointment cancelled morning of visit without care
I experienced significant difficulties with my recent visit to this practice. An appointment I had scheduled for a month was cancelled on the morning it was due to take place. When offered an alternative date, I felt the options presented were inflexible and unsatisfactory. My overall impression is that the practice lacks adequate care, compassion and consistency in how it treats patients. The reception staff interactions left me feeling frustrated, as I found their manner to be dismissive and unhelpful. Additionally, I felt uncomfortable with the level of clinical questioning undertaken by non-clinical staff, as it seemed to go beyond standard appointment booking procedures and involved assumptions about my healthcare needs. The leadership and management of the practice appear to contribute to these issues. The cancellation of appointments due to insufficient staffing levels is concerning and has negatively impacted my confidence in the service. I felt that my appointment and my health needs were not treated as a priority, and I have concerns about the overall reliability and standards of care being provided. I would not recommend this practice to others who expect professional, respectful treatment and a service with adequate contingency planning. For those seeking a practice with strong clinical and operational resilience, I would suggest looking elsewhere. In my view, the practice falls short of the standards patients should reasonably expect from their healthcare provider. The experience has left me disappointed with the professionalism and preparedness of the service. There appears to be a lack of backup systems and contingency planning in place, which undermines confidence in the practice's ability to deliver consistent care.
This practice has been a significant disappointment. The reception team came across as unwelcoming and seemed to emphasise lengthy waiting times for appointments, with only emergency cases being..
Kirkham Health Centre
Phil J.
The team here are approachable and welcoming.
Kirkham Health Centre
Ella B.
I accidentally contacted this practice when I had intended to reach a different clinic. When I realised my mistake, the receptionist's response included what felt like dismissive laughter delivered..
Kirkham Health Centre
hilary o.
I have been visiting the local health centre frequently recently due to a family member's health needs, and I couldn't be more pleased with the experience. The entire team, including clinical staff..
Kirkham Health Centre
MM G.
Visited a local clinic during a brief stay at a nearby location when assistance was needed with medical supplies. The staff member who helped us was very pleasant and kindly provided the additional..
Kirkham Health Centre
Kate K.
I would rate this practice much lower if possible. I found it to be a deeply unsatisfactory experience. Obtaining an appointment proved extremely difficult, with availability seemingly restricted..
Kirkham Health Centre
Helen B.
Given the numerous negative comments visible, one might expect the medical team to take notice and make improvements. It seems counterproductive for the practice leadership to ignore these concerns..
Kirkham Health Centre
Brandon W.
I experienced significant difficulties with my recent visit to this practice. An appointment I had scheduled for a month was cancelled on the morning it was due to take place. When offered an..
Kirkham Health Centre
Martyn A.
I registered with this practice approximately 16 months ago but had not actually used the service until recently. The reception staff were helpful and friendly. I explained my situation, they..
Kirkham Health Centre
hols m.
A commendable medical practice, particularly for families with young patients. It's difficult to imagine a better healthcare facility.
Kirkham Health Centre
Lucy B.
We receive excellent service and the healthcare professional is wonderful with us both, always thoroughly examining everything and making time available. We are very satisfied with the care we..
Kirkham Health Centre
Donna W.
All members of the medical team are wonderful.
Kirkham Health Centre
Laura L.
I had an excellent experience at this surgery. The doctor I saw was incredibly helpful and attentive, though they were unable to resolve my issue directly. They promptly referred me to a nurse, and..
Kirkham Health Centre
Cate C.
I have been attending this medical centre for a couple of years and aside from the lengthy waiting times to see a clinician, my experience has generally been satisfactory. However, there is one..
Kirkham Health Centre
GAYNOR S.
My child has been experiencing ongoing difficulties with a foot issue for several months, causing considerable discomfort. I have contacted the practice multiple times, and each time I have been..
Kirkham Health Centre
Stuart N.
I transferred from this practice to another surgery because I had negative experiences with the reception team, who I found to be unwelcoming and unhelpful. During one visit, when I requested to..
Kirkham Health Centre
Jenny P.
This practice has been disappointing. There have been ongoing issues with accuracy in various aspects of care, unhelpful interactions with front desk staff, concerns about the quality of clinical..
Kirkham Health Centre
Aaron M.
I had a very negative experience at this practice. I felt the clinical staff lacked understanding of my situation and needs. In particular, I was disappointed when I wasn't provided with the..
Kirkham Health Centre
WoodMeister92 W.
The clinical staff are excellent, however the front desk team could be more welcoming. Their manner makes me feel as though I'm imposing on the doctor's time, and I tend to leave appointments with..
Kirkham Health Centre
Jenny W.
I would like to thank the receptionist who went out of their way to help me sort out my husband's medication. They were amazing and very helpful.
Kirkham Health Centre
Violet W.