Park Lane Practice

The telephone reception team are wonderfully friendly and accommodating. Call waiting times are minimal and it's genuinely lovely to speak with someone cheerful when you ring through. Absolutely..

I'm usually quite nervous about visiting medical appointments, but I recently saw a different clinician who was absolutely lovely. They spent plenty of time with me and showed genuine understanding..

Excellent care and very well supported throughout my visit.

Unable to reach anyone by telephone. I seldom require medical services, but when I needed to contact the practice recently, I was unable to get through despite multiple attempts. The phone service..

I had to wait more than a day to receive a callback. When I contacted the practice the following day to follow up, I was told there was no record of my initial call. After being placed on hold..

The receptionist's manner was unprofessional and discourteous. There appeared to be a lack of courtesy when interacting with patients. Improved communication skills and professional conduct would be..

The service I received fell short of expectations and I found the staff unhelpful. I felt the clinical assessment did not address my concerns effectively, and my condition did not improve as a..

The reception staff are reasonably helpful, though their friendliness varies. What I find frustrating is the inconsistency with telephone appointments—there can be significant delays of 30 to 40..

The entire team at this practice is a wonderful asset to the Health Service and the NHS. Well done to everyone involved.

This feedback was provided by a patient without computer access, who requested assistance in submitting it. A letter of appreciation was retained at the practice. The patient expressed gratitude for..

I don't visit frequently, but the doctor I see has always provided excellent care. It's even better now that I'm able to book appointments online!

I have had a very poor experience at this GP surgery and decided to switch to a different practice due to ongoing concerns about the quality of care provided.

Impolite and unsatisfactory service experience. The phone call was terminated abruptly while I was speaking. Poor reception overall. Even a single star rating seems too generous.

I would like to express my sincere gratitude to the front desk reception staff member who went above and beyond to help a young person in distress and cannot thank them enough. This staff member..

I was disappointed when I tried to book an appointment regarding a health concern. The earliest available slot was the following morning, and I was informed that subsequent appointments would..

Relocated to the area for employment purposes. Located a nearby practice to register with. The receptionist who answered my call was quite discourteous. The interaction was disappointing.

This is my general practice, situated conveniently near public transport links, making it easy to access. The premises are welcoming, with a good number of healthcare professionals on hand to..

I find this practice fascinating in the sense it is the polar opposite of everything the news would tell me the NHS is these days. The receptionists, of which there are many and all seemingly..

An exceptionally compassionate and supportive medical practice.

I recently attended my local GP practice due to a health concern. The receptionists, the clinical staff member who performed my blood test, and my GP were all exceptionally kind, helpful and..