Beacon Medical Centre
HA
Holly A. 3 years ago • From Google
Bad
My partner attended an appointment close to the end of the day. Rather than being seen, they were sent to hospital by ambulance. The paramedic felt this was unnecessary, as did we. My partner then spent eight hours in the emergency department, which appeared to be solely because the clinician wanted to finish their shift. Update: on the last two occasions my partner attended for a similar concern, he was made to wait in uncomfortable seating for over three hours. No communication was provided about delays, and patients were simply left waiting without updates. A young child had been waiting four hours before their parents were informed their appointment had not been properly registered. My partner was previously cancelled and instructed to rebook due to significant unexplained weight loss occurring over a short period, yet when he attended his prebooked appointment, he faced lengthy waiting times. When he eventually left without being seen, he was told to rebook, which would require calling at opening time on a weekday morning. This creates an impossible cycle, as the same issues would likely recur. My partner has decided to register elsewhere, and the practice showed no concern about this decision. I feel the standard of care puts patients at risk and is wholly unacceptable. The service provided falls far short of what should be expected from a medical practice. The experience has been deeply disappointing.
Ellen C.