Campus Health Centre
MC
Mathilda C. one year ago • From Google
Average
I am a patient with a strong command of the English language. My initial experience with your clinic was deeply disappointing. An interpreter was arranged for my appointment without my knowledge, and my appointment was rescheduled to accommodate this. When I contacted the clinic to query why my appointment had been cancelled shortly before it was scheduled, I was informed that I had personally visited the clinic, requested an interpreter, and rebooked my own appointment. This was not accurate. While I recognise that mistakes do occur, the absence of an apology or acknowledgment that an error might have taken place was concerning. Either a significant administrative error occurred or there was confusion with another patient, neither of which reflects well on the service. The situation felt troubling, whether due to unconscious bias or simply poor administrative practice. At that time, I was inclined to view it as an unfortunate misunderstanding, though poorly managed. However, a year later, my partner experienced a comparable situation involving similar miscommunication and lack of accountability. This second incident raises questions about whether there is a broader systemic issue with how the clinic communicates with patients and handles responsibility for errors. I recognise that alternative clinics in the area are limited, which constrains our options. Nevertheless, I would encourage the clinic to reflect on this feedback and commit to ensuring all patients receive respectful treatment, clear communication, and a genuine willingness to acknowledge and address mistakes when they occur. Thank you for considering this feedback. I intend to share this experience publicly so that others can make informed decisions about their care. Best regards.
Mathilda C.