Barkerend Health Centre

This medical practice does not appear to prioritise patient wellbeing. I was unable to access my medical records to gain clarity on a previous test result. When I raised this concern, the management..

Extended waiting period to complete registration process.

The staff conduct was disappointing and fell short of professional standards. Patients have experienced disorganisation with their care. There have been instances where individuals arrived for..

The team's manner was not welcoming or pleasant.

The service quality could be improved. Wait times are excessively long. While a couple of staff members were pleasant, others came across as unwelcoming.

This practice isn't the poorest one I've attended, having visited quite a few over the years. Appointments are generally available on most days, with the flexibility to choose between telephone..

My child had a scheduled appointment at the local health centre dental service. As my child was unwell on the day of the appointment, I attempted to contact the facility to reschedule, but I was..

The reception staff came across as dismissive and condescending. The clinical staff were unhelpful, and there were difficulties getting return calls. Overall, a disappointing experience at this..

The staff at this practice demonstrated poor communication and unhelpful attitudes. I found it difficult to secure appointments and felt the service fell short of professional standards. My overall..

The phone lines are difficult to reach, and I experienced a lengthy wait on one occasion which was frustrating.

The reception team experience was disappointing. The staff interaction lacked courtesy, with raised voices during phone calls and a somewhat dismissive tone. Attempting to schedule a medical..

I have struggled significantly with the appointment booking process at this practice. Each time I attempt to schedule an appointment by telephone, I find myself waiting on hold for extended periods...

I would not suggest this practice to others. During a recent visit, a member of the nursing staff displayed behaviour that I felt was dismissive and unkind towards my mother, who has additional care..

This is my third visit, and the practitioner was not available or running significantly behind schedule. I took time off work for this appointment and left without being seen. I feel the practice..

I am deeply disappointed with the care and service provided at this health centre. My mother has been struggling with her health for an extended period, and despite our repeated attempts to seek..

My overall experience throughout the year has been disappointing. While I recognise the adjustments made during the pandemic, I feel the shift in staff demeanour was unnecessary. Some matters have..

0 stars, genuinely the worst service I've ever experienced. Each time I visit, the experience seems to deteriorate further.

I recently attended an appointment with my elderly mother during wet weather conditions. We arrived for our scheduled time but experienced a significant delay, leaving us standing outside in the..

The reception staff and clinical team demonstrated an approach that felt dismissive and unhelpful. Attempting to contact the practice by phone proved consistently difficult, and visiting in person..

I felt this practice handled a serious situation dangerously. My father experienced a significant skin infection with concerning inflammation that posed potential risks to his vision. I was told to..