MA

Mista A. 2 years ago • From Google

Rating

Bad

Appointment Confusion Leads to Frustrating Medical Experience

I felt quite let down by the service at this practice during my visit today as a new patient for a routine checkup with the nurse. When I scheduled my appointment, the nurse informed me that it was set for 10:20. I arrived early, at 10:15, only to be met by the receptionist (a woman wearing glasses) who insisted that I was late and that my appointment had actually been at 10:10. Despite showing her the confirmation text indicating the time of 10:20, she continued to assert that I had missed my appointment and would need to wait. After sitting for an hour past my scheduled time without being called in, I decided to leave due to inadequate service and rudeness from the receptionist.

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