York Medical Group at Acomb
MM
Mia-grace M. 2 months ago • From Google
Bad
I attended an appointment regarding persistent, severe headaches accompanied by tenderness in the head area, along with ongoing nausea and concerns about a possible hormonal imbalance. Unfortunately, I felt that my concerns were not thoroughly explored. The appointment began approximately 22 minutes behind schedule, despite appearing to have no prior patient, and lasted around 7 minutes. During the consultation, much of the information discussed seemed to be sourced from online searches, and I was subsequently provided with a link to neck exercises without any physical examination or deeper investigation into my symptoms. Following the appointment, I received a message requesting that I complete a pregnancy test. I did so and received a negative result. After this, I was informed that next steps would be challenging and was asked if I would be interested in antidepressant medication. As an 18-year-old seeking assistance for ongoing physical symptoms, I found it surprising and disappointing that antidepressants were proposed so readily, particularly as there had been no conversation about my mental wellbeing and I had not raised any concerns relating to mood or depression. I left feeling unheard rather than reassured, and without a clear pathway to address the original symptoms I had attended to discuss. I recognise the demands placed on NHS staff, but this experience left me feeling that my concerns were not fully listened to or supported.
Andrew W.