Saxonbrook Medical Centre
AL
Ash L. one year ago • From Google
Average
After filling out the online request form for an appointment, I received a call to schedule a session with a Health Care Assistant (HCA) on August 7th. During this meeting, the HCA recommended that I would require some steroid or antibiotic spray but mentioned it was necessary for me to consult with a Doctor first. Since I was already at the clinic and had been informed of my need to see a Doctor, I anticipated being able to arrange an appointment while I was there. However, I was instructed that I needed to return home and log in the following morning to fill out another form for requesting an appointment. This situation felt utterly absurd! Given that I'd just been told by staff at the surgery about needing further consultation with a Doctor, why couldn’t they assist me in scheduling one right then? My frustration regarding this process was evident; although it wasn’t directly attributed to the HCA's actions, rather it stemmed from what seems like an unreasonable procedure established by Saxonbrook. Moreover, if someone lacks Internet access or does not have mobile service available, your website states they can simply walk into your clinic and ask for an appointment—so where is the logic in requiring someone who has just seen staff members who confirmed their need for additional medical attention go home instead? The entire situation became even more perplexing considering I've just been indicated there would be further consultations required. Unexpectedly though, shortly after expressing my needs during my visit at surgery, arrangements were made for me to see a Doctor immediately. This came as quite the surprise since it wasn't something I'd requested or anticipated; however, I'm genuinely thankful that this opportunity arose due largely because of other patients missing their appointments—a recurring issue which many practices face today. I sincerely appreciate being accommodated so quickly as well as how both the HCA and GP treated me throughout this experience. With all due respect though—I urge you take another look at how you handle these processes within your practice. If it's determined during any patient’s visit that they will need follow-up care or another scheduled event with a physician is warranted—this should ideally be arranged on-site without sending them back home merely so they can log onto their personal devices before office hours start again later! What if circumstances prevented them from accessing such technology prior? Please reconsider these procedures or perhaps allow logical solutions when managing such situations moving forward.
Sarah s.