Saxonbrook Medical Centre
Ash L. one year ago • From Google
Average
Appointment Frustration: Process Needs Improvement
After filling out the online request form for an appointment, I received a call to schedule a session with a Health Care Assistant (HCA) on August 7th. During this meeting, the HCA recommended that I would require some steroid or antibiotic spray but mentioned it was necessary for me to consult with a Doctor first. Since I was already at the clinic and had been informed of my need to see a Doctor, I anticipated being able to arrange an appointment while I was there. However, I was instructed that I needed to return home and log in the following morning to fill out another form for requesting an appointment. This situation felt utterly absurd! Given that I'd just been told by staff at the surgery about needing further consultation with a Doctor, why couldn’t they assist me in scheduling one right then? My frustration regarding this process was evident; although it wasn’t directly attributed to the HCA's actions, rather it stemmed from what seems like an unreasonable procedure established by Saxonbrook. Moreover, if someone lacks Internet access or does not have mobile service available, your website states they can simply walk into your clinic and ask for an appointment—so where is the logic in requiring someone who has just seen staff members who confirmed their need for additional medical attention go home instead? The entire situation became even more perplexing considering I've just been indicated there would be further consultations required. Unexpectedly though, shortly after expressing my needs during my visit at surgery, arrangements were made for me to see a Doctor immediately. This came as quite the surprise since it wasn't something I'd requested or anticipated; however, I'm genuinely thankful that this opportunity arose due largely because of other patients missing their appointments—a recurring issue which many practices face today. I sincerely appreciate being accommodated so quickly as well as how both the HCA and GP treated me throughout this experience. With all due respect though—I urge you take another look at how you handle these processes within your practice. If it's determined during any patient’s visit that they will need follow-up care or another scheduled event with a physician is warranted—this should ideally be arranged on-site without sending them back home merely so they can log onto their personal devices before office hours start again later! What if circumstances prevented them from accessing such technology prior? Please reconsider these procedures or perhaps allow logical solutions when managing such situations moving forward.
I had a great experience. The nurse was not only friendly but also very efficient.
Saxonbrook Medical Centre
Al A.
For the past eleven years, I have utilized this medical practice, yet I remain uncertain about the positive impact or changes it has brought to my family's life. There is a significant lack of..
Saxonbrook Medical Centre
Sally B.
Arrived just as they were shutting down for their midday break, but still managed to get inside. The staff member, who seemed like she might work in healthcare, was incredibly accommodating and..
Saxonbrook Medical Centre
Debby W.
Prompt scheduling with a friendly nurse who thoroughly addressed my inquiries and demonstrated exceptional customer service
Saxonbrook Medical Centre
Carina T.
I requested a phone consultation with the medical professional, but they scheduled an in-person meeting instead. This occurred despite my clear explanation that I was unable to attend a face-to-face..
Saxonbrook Medical Centre
Kevin K.
This is undoubtedly the most frustrating experience possible; there are never any available appointments. Even if your situation isn't urgent and could wait a few weeks, the staff seem uninterested..
Saxonbrook Medical Centre
Paul K.
Arrived for my weekend surgical follow-up with Dr. Sophie Wellman first thing in the morning, and she was absolutely delightful! She provided excellent guidance and prescribed medication to..
Saxonbrook Medical Centre
MachiavelliQ 8.
Many of the physicians are competent, yet a few seem to be less than professional. Following an appointment in which I was assured that everything was fine and there were no issues, I accessed the..
Saxonbrook Medical Centre
Shabir S.
Today, I visited [Saxonbrook medical for an appointment and was thoroughly impressed by the level of care provided. The reception staff were not only welcoming but also highly efficient, ensuring..
Saxonbrook Medical Centre
Vee M.
Disgraceful. The issues plaguing the NHS don't justify dismissing my concerns when I might be facing a potentially grave health problem.
Saxonbrook Medical Centre
Yuri Y.
The team exhibits a high level of professionalism when you communicate your symptoms clearly. I am quite pleased with the service... thank you.
Saxonbrook Medical Centre
stephen u.
The staff was exceptionally courteous and addressed my issues effectively. Much appreciation.
Saxonbrook Medical Centre
Elisa S.
I attended the medical facility recently to receive my follow-up AstraZeneca immunization. The entire operation was remarkably well-coordinated and precise. The personnel were incredibly competent..
Saxonbrook Medical Centre
E S.
Initially and subsequently, my first and second COVID vaccine appointments were called off. The providers denied any cancellation. I reached out to the NHS booking service following the second..
Saxonbrook Medical Centre
Chloe S.
I have been prescribed the incorrect medication on two occasions, one of which I am allergic to. Despite my visits and numerous phone calls where I clearly stated that I require medication prior to..
Saxonbrook Medical Centre
anam s.
Securing a medical consultation has become an absolute ordeal. My infant is unwell, and I'm desperately attempting to schedule a visit, but each time I try, the system repeatedly declares..
Saxonbrook Medical Centre
Just W.
Professional, attentive, and thoroughly pleased with the service I received.
Saxonbrook Medical Centre
Wendy W.
The medication assessment was outstanding, and the phone discussion was both accurate and straightforward. I am now pleased to proceed with the medications we talked about for the coming year; I..
Saxonbrook Medical Centre
Phil P.
I received a notification with less than two days' notice stating that my prescribed medication would no longer be dispensed unless I consent to undergo a blood test. While it is common for certain..
Saxonbrook Medical Centre
Anonymouse
Saxonbrook is a good sized surgery and vaccination centre, not only did they do an amazing job with the covid vaccinations at the time, but their day to day operations are flawless. One thing..
Saxonbrook Medical Centre
Sarah s.