Raj Medical Centre
TJ
Tracey J. 3 years ago • From Google
Bad
Would not recommend this practice to anyone and would suggest staying clear. My daughter attempted to secure an appointment due to significant throat swelling that prevented her from eating or sleeping and was causing considerable pain. Upon being told no appointments were available, I brought her to the practice in person, only to be informed that nothing could be done and that we would need to contact the out-of-hours service, which operates from 6.30pm to 8am. Managing this with two children, one of whom was unwell, presented significant difficulties, particularly regarding how she could access hospital care if an appointment were offered without disrupting the children's sleep. She simply required antibiotics to address the infection. The staff appeared dismissive and disengaged, seemingly more focused on office activities than patient care. This practice should be avoided entirely. Update: My daughter required hospital admission that evening. She was found to have an abscess developing over her tonsils, and blood tests revealed she had developed severe sepsis as a result of the infection. Had the practice taken a few minutes to examine her, this situation might have been prevented. Instead, she was advised to take paracetamol and contact the service the following morning, or attend out-of-hours care, despite there being only two people waiting at the time. The practice's response was inadequate. The situation could have had far more serious consequences for my daughter's health.
Theresa M.