St Andrews Medical Practice

I would rate this experience very poorly. I requested medication to help me feel calmer before an upcoming surgical procedure that I would remain conscious for. I was extremely anxious about this,..

Following advice from a hospital consultant earlier today, I was instructed to reach out to my general practice. When I called the surgery requesting either a telephone or in-person consultation, I..

I was very disappointed with my experience at this practice, as I felt there was insufficient consideration for patients' circumstances. When I attended with my child and needed to arrange an..

Not a worthwhile use of my time

I am writing to formally raise a complaint about the treatment I received during my recent visit. I arrived slightly late for my appointment due to time spent waiting to check in. Despite being..

I have consistently found the team to be supportive, well-organised and approachable. I have been directed to appropriate services when needed and have always experienced high-quality care. Thank..

I cannot speak highly enough of the team at this practice. Thank you for the care, attention to detail and dedication you have shown, particularly during such demanding times. While there are..

The current circumstances have made it challenging to secure appointments, and the team is managing an increased workload. Notwithstanding these pressures, the receptionist demonstrated exceptional..

This practice appears to have significant issues with appointment scheduling and punctuality. While I understand that minor delays are sometimes unavoidable, waiting considerably longer than..

The healthcare professional I saw was quite dismissive, the appointment ran behind schedule, and I felt hurried throughout. It seemed like a diagnosis had already been decided before I could..

This practice has become disappointing. I have been attempting to get an appointment with a doctor for over three months, though nurse consultations are available. My last visit with a clinician was..

The practice appears to fall short of even their own modest expectations. I waited on hold for half an hour attempting to request a repeat medication for my child. After selecting the option for..

I had a very negative experience today. My teenage daughter attended an appointment to request a repeat prescription. During the consultation, she felt pressured to accept an alternative medication..

The team here is excellent, and I've experienced minimal delays when attending appointments. I've consistently had a positive experience at this practice.

They are efficient at resolving issues but the reception staff can come across as dismissive if you're unable to attend the surgery in person due to health reasons and are seeking guidance over the..

I arrived early at the Oxford Road location, but was informed the appointment had been relocated to St. Andrews after my scheduled time. This meant I had to rejoin the queue at the back. The..

I wanted to bring to your attention that the telephone system appeared to be experiencing difficulties on a Bank Holiday Monday. This prevented me from being able to place a prescription order..

I recently had appointments with two trainee practitioners at this practice. They demonstrated a friendly and welcoming demeanor, and I was pleased to be able to contribute to their professional..

I have been attending this practice for quite some time and believe that the team does an excellent job despite the challenging circumstances they face.

I frequently accompany a friend to their medical appointments, and they have had both positive and negative experiences at this practice. This mixed feedback is reflected in the four star rating.