The Roseberry Practice

Absolutely dire. Nothing but rude and condescending from reception through to the clinical staff. New to the area and never experienced anything like it. Can't get through on the phone and reception..

The reception team are very welcoming and consistently prompt with their responses, and the clinical staff provide excellent care. There can be challenges reaching the practice during peak periods,..

Attempting to book an appointment at this practice is frustrating, as it requires numerous attempts to reach reception by phone. The recorded message asking you to hold the line frequently results..

The nursing staff are very pleasant and caring. The clinical practitioners seem to get things done by listening and taking things further when needed, and my healthcare provider is patient and..

This practice has been extremely difficult to access for appointments, with calls made at early hours rarely resulting in availability. The staffing appears insufficient for the patient volume, with..

Not my usual healthcare provider, though the one I saw was excellent.

Unfortunately, I have noticed a deterioration in the standard of care at this practice. Obtaining assistance when required has become increasingly challenging. The primary guidance offered tends to..

Booking an appointment can be quite challenging, though the team members have consistently demonstrated friendliness and helpfulness throughout the process.

I apologize for posting this on the incorrect practice's page.

When you manage to speak with a doctor, any health concerns are handled or addressed in an appropriate manner. The clinical staff are undoubtedly kind, professional and friendly. My only concern..

The clinical staff at this practice provided excellent care and support. I was very satisfied with the service received and have no complaints about my experience.

The prescription service was disappointing, as there were significant delays in receiving medications, resulting in periods without necessary treatment. This gap in continuity made it difficult to..

Would give zero stars if possible as I find the service absolutely inadequate. No matter when I attempt to book, I'm told there are no available slots. It seems unclear how appointments can be fully..

I have never experienced a medical practice quite like this one. It takes an exceptionally long time to secure an appointment, with availability limited to same-day bookings only. Even when you do..

Called the practice to request a prescription at 11.30. After waiting until 12.20 for someone to pick up, I was informed that the deadline for ordering had passed and was asked to try again the..

It is extremely difficult to obtain an appointment, particularly for very young children with ongoing health needs. The reception team's manner was perceived as unwelcoming and unhelpful, with..

The initial point of contact at the practice, whether by phone or at reception, is consistently courteous and helpful. For minor health concerns, the nursing team provides excellent care and..

Accessing appointments at this practice proves to be quite challenging. The current booking system appears to have significant limitations and does not function effectively. In the modern era, it..

I have always been able to secure an appointment when required, even though the telephone system experiences high demand. The team demonstrated genuine compassion and attentiveness throughout my..

It is extremely difficult to reach this medical practice by phone, which is quite disappointing in the modern era.