Martonside Medical Centre

It would be easier to reach a phone number that doesn't exist than to get through on a morning—you need to call at least 25 times before someone answers. The NHS app works much better; submitting an..

I was unfamiliar with the online prescription system and required assistance from a friend to navigate the process.

The reception team did not handle administrative tasks as expected. I have been waiting for an extended period to receive my NHS documentation, and it was only later discovered that the initial..

I found the service did not meet my expectations.

This practice has significant issues with their phone system opening at 8 o'clock I was unable to get through and only managed to connect at 8:45 with no available appointments left it's as..

Previously maintained a strong reputation, though service efficiency has declined somewhat over the past year. Appointment availability has changed noticeably, with wait times extending beyond the..

I've had excellent experiences with the medical team here – they're very attentive and comprehensive in their approach. The front desk staff are equally pleasant and helpful. I'm really glad I..

I registered with the local surgery after relocating to the area in 2021, as my previous practice was outside the catchment zone. Since joining over a year ago, my experience has been disappointing...

Underwent a surgical procedure at the hospital approximately a week prior and was advised to obtain additional pain relief medication from my GP. Since then, I have experienced ongoing discomfort..

The reception staff have come across as unwelcoming during my visits, and I've noticed this behaviour extends to other patients as well. The parking arrangements are also problematic. I received a..

I previously left a negative review and feel it's only fair to provide an update, as my experience has improved considerably since then. The practice has been excellent in supporting my teenage..

The reception staff were unhelpful as I was unable to reach anyone by telephone. Throughout an entire week, I attempted to call at various times of day, from morning through to evening, but my calls..

The practice has struggled to process prescriptions within reasonable timeframes, and obtaining an appointment has proven difficult. The reception staff could benefit from improved communication..

I was unable to obtain an appointment when I attempted to book one.

Contacted the practice to inquire about registering a friend who had recently experienced a serious health event requiring hospital treatment. The receptionist who answered was unhelpful and..

Unable to reach the practice by phone. The line is consistently busy or the number appears to be unrecognised.

Attempting to book an appointment proves difficult as the phone lines remain unanswered.

Excellent clinical care undermined by discourteous and disorganised front desk staff. The medical practitioners demonstrate courtesy and considerable efficiency. Hospital specialist referrals are..

Disappointing experience. I took my young child to a pharmacist for guidance and was advised that a GP consultation was necessary within 24 hours. When I contacted the surgery to request an..

This medical centre appears to be very poorly managed. I ordered a repeat prescription through the online system and it was not processed until I had to telephone to follow it up. Looking at other..