DW

Danielle W. 2 years ago • From Google

Rating

Bad

Appointment system failures across all channels

I have been unable to secure an appointment through multiple attempts, both by visiting the surgery in person and calling ahead. On three separate occasions, I was informed that no appointments were available and was directed to use the online consultation system instead. Unfortunately, this digital option has not functioned properly for me. Throughout the day, I continued to encounter the same error message indicating that the surgery was not accepting requests at that time. The overall experience of trying to access care over a three-day period has been frustrating and disappointing.

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