Dingle Park Practice
علي ح. 9 months ago • From Google
Bad
Appointment system frustrating and difficult to navigate
I am writing to formally express my concern and dissatisfaction regarding the medical services and appointment system at your facility. This place is excellent for emergency cases only. However, for other medical conditions such as joint or foot problems, even after reaching the doctor and being referred to physical therapy, nothing really changes or improves. Regarding certain diagnostic testing, I was informed during my visit that your facility does not perform these tests because they are considered too expensive. I believe such tests are important and should be available for accurate diagnosis and proper treatment. Although the reception staff are kind and respectful, the new appointment system has become very difficult and frustrating. The waiting time now exceeds two weeks, and it has been almost impossible to reach the doctor. At first, I was told that my appointment would be in a week, but after waiting, I was later informed that additional support was not available. I have waited for more than 12 hours without any result. Later, another appointment was scheduled a couple of days afterward, but until now I have not received any call or update regarding my appointment. I sincerely hope that my next appointment will not take the entire day, as it is unreasonable to put my whole life on hold waiting for an uncertain call. Over the past several years, I do not recall being properly treated for any illness except once, despite my continuous visits. I truly appreciate the kindness and professionalism of your staff; however, these ongoing issues need serious attention and improvement to ensure that patients receive the care they deserve. Thank you for your understanding and cooperation. I look forward to your response and to seeing real improvements in the system.
It is extremely difficult to secure an appointment at this practice. The telephone line is consistently engaged, and after a lengthy wait of around half an hour, callers are informed that no..
Dingle Park Practice
Anita R.
A wonderful practice. I cannot speak highly enough of the clinical team there. I have relocated away from the area, otherwise I would have continued with them long term. They are an excellent surgery.
Dingle Park Practice
Natalie W.
The clinical staff are satisfactory, however accessing the practice is problematic. I frequently experience calls being disconnected, receive automated messages indicating the line is unavailable..
Dingle Park Practice
Patsymay N.
First class practice with excellent clinicians and support staff. The team consistently goes out of their way to provide assistance in any way they can.
Dingle Park Practice
Erin E.
Not worth registering with this practice. Obtaining an appointment is extremely difficult. There is no advance booking system available, requiring patients to either call at opening time or submit..
Dingle Park Practice
saira k.
If you mean the Riverside location, attending in person appears to be necessary to secure appointments. The telephone lines are frequently unavailable, and when contact is made, staff typically..
Dingle Park Practice
Agnes R.
The practice seems to have made some questionable decisions regarding their appointment system. Initially, they encouraged patients to use their online booking platform as an alternative to calling..
Dingle Park Practice
Emily E.
A challenging practice to work with
Dingle Park Practice
A A.
I always visit this practice for myself and my family. The clinical staff are really professional and genuinely care about their patients. They are very kind and helpful, and we've had excellent..
Dingle Park Practice
Kam K.
Extremely disappointing experience with the reception team. Appointments are only available if you call at 8 am, and it takes numerous attempts to get through to someone who then informs you there..
Dingle Park Practice
Melody A.
This practice is excellent! The team members are all very welcoming and supportive. Booking an appointment is straightforward and convenient. As a family, we are very happy with our practice! We..
Dingle Park Practice
علي ح.
I am writing to formally express my concern and dissatisfaction regarding the medical services and appointment system at your facility. This place is excellent for emergency cases only. However,..
Dingle Park Practice
Aminah A.
The entire team demonstrates professionalism, compassion, and efficiency in their work. I would particularly like to highlight one of the nursing staff members, whose exceptional approach to patient..
Dingle Park Practice
irmux b.
My initial appointment was somewhat unclear. On the whole, it was satisfactory.
Dingle Park Practice
AB A.
Called to arrange an appointment through the extended hours service advertised on the website for a Saturday or evening slot, but was informed this service is not available. When I referenced the..
Dingle Park Practice
Juste S.
The service provided was disappointing and appeared lacking in effort. A medication prescribed seemed to worsen the situation rather than improve it, and there was insufficient support and..
Dingle Park Practice
Summer J.
Difficulty obtaining an appointment due to persistent busy signals when attempting to contact the practice.
Dingle Park Practice
jaycee N.
I recently called the practice and spoke with a receptionist who appeared uncertain about the procedures. I had to clarify basic details about how appointments work and who manages them. Following..
Dingle Park Practice
Andrew T.
It is consistently difficult to secure an appointment at this practice. The phone lines are frequently unavailable, and when contact is finally established, there are typically no available slots..
Dingle Park Practice
Jason P.
A truly outstanding practice. Whenever my partner and I have required their services, they have been straightforward to reach and have provided prompt responses.
Dingle Park Practice
roya k.