عح

علي ح. 8 months ago • From Google

Rating

Bad

Appointment system frustrating and difficult to navigate

I am writing to formally express my concern and dissatisfaction regarding the medical services and appointment system at your facility. This place is excellent for emergency cases only. However, for other medical conditions such as joint or foot problems, even after reaching the doctor and being referred to physical therapy, nothing really changes or improves. Regarding certain diagnostic testing, I was informed during my visit that your facility does not perform these tests because they are considered too expensive. I believe such tests are important and should be available for accurate diagnosis and proper treatment. Although the reception staff are kind and respectful, the new appointment system has become very difficult and frustrating. The waiting time now exceeds two weeks, and it has been almost impossible to reach the doctor. At first, I was told that my appointment would be in a week, but after waiting, I was later informed that additional support was not available. I have waited for more than 12 hours without any result. Later, another appointment was scheduled a couple of days afterward, but until now I have not received any call or update regarding my appointment. I sincerely hope that my next appointment will not take the entire day, as it is unreasonable to put my whole life on hold waiting for an uncertain call. Over the past several years, I do not recall being properly treated for any illness except once, despite my continuous visits. I truly appreciate the kindness and professionalism of your staff; however, these ongoing issues need serious attention and improvement to ensure that patients receive the care they deserve. Thank you for your understanding and cooperation. I look forward to your response and to seeing real improvements in the system.

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