Ripon Spa Surgery

Excellent as always, I have been attending this practice for many decades and have consistently received wonderful care throughout my time as a patient.

I feel fortunate to have access to this service. The team demonstrates kindness, capability and genuine care, all delivered with a welcome touch of humour. I'm very appreciative.

My husband and I have been registered at this practice since we relocated to the area over a decade ago. I manage several ongoing health conditions and take multiple medications. We see a clinician..

I have not been seen by a clinician for a year and have only had one appointment with a nurse practitioner during this time. Given my chronic health condition requiring regular monitoring, this..

The practice would benefit from having additional reception staff who demonstrate greater compassion and empathy. While many team members are pleasant, I found my recent interaction with one member..

We relocated to this area through military service. At my previous posting, I had experienced a serious motor vehicle accident. Following assessments at medical centres and hospitals in my former..

Really pleased with the service today. Contacted the practice regarding a skin concern on my hand. I was able to submit images before any consultation took place. A consultation turned out to be..

The clinician at this practice is excellent and demonstrates genuine commitment to patient care, going well beyond standard expectations. They clearly prioritise your wellbeing and interests. The..

The clinical staff at the surgery are excellent and consistently demonstrate respect towards patients. However, the reception experience detracts from the overall quality of care. I often finish..

I feel that the clinical team at this practice may have lost sight of the fact that patients fund the service through taxation and should not be shuttled between appointments simply to be told..

We are so fortunate to have such an outstanding surgery. From first contact with reception to the clinical nursing and medical team, everyone is caring and compassionate. The system of having a..

It would be beneficial if telephone calls were answered more promptly.

Took my father for his vaccination appointment on a Sunday. The nursing staff member was attending to another patient when they finished, and asked if I was having the same procedure. I explained..

I have been attempting to contact the practice by phone without success. I am trying to notify them that I will not be attending my scheduled blood test today following an interaction with reception..

I find it quite frustrating that the appointment booking system requires submitting details about your concern via text rather than being able to discuss it directly with reception staff over the..

It's quite difficult to get through on the telephone.

Consistently demonstrated helpfulness and worked through matters in a prompt manner.

The issue stems from interactions with a member of the reception team whose manner came across as dismissive and unhelpful. During conversations about scheduling and urgent care needs, there were..

The practice consistently has availability when appointments are needed. The team members are friendly and supportive throughout visits.

I waited on hold for an extended period while positioned in the queue. The total time spent attempting to reach someone was considerable and frustrating, with no successful connection made despite..