Ripon Spa Surgery

I feel that the clinical team at this practice may have lost sight of the fact that patients fund the service through taxation and should not be shuttled between appointments simply to be told..

The practice consistently has availability when appointments are needed. The team members are friendly and supportive throughout visits.

I find it quite frustrating that the appointment booking system requires submitting details about your concern via text rather than being able to discuss it directly with reception staff over the..

The nursing staff member was absolutely wonderful, my children were extremely anxious about having blood tests. They are now able to attend appointments without any worry or fear. Their calm,..

It would be beneficial if telephone calls were answered more promptly.

Cannot find fault with the service, consistently demonstrates helpfulness and readily accommodates telephone consultations when required or schedules appointments promptly!

I have consistently received excellent care at this practice and have been able to obtain appointments whenever required.

Always so supportive and willing to help, with prompt appointments and efficient service. The team goes the extra mile with younger patients too, consistently sending them away with small rewards..

An excellent medical practice where no concern is considered trivial. All staff members, regardless of their role, demonstrate genuine attentiveness and understanding. I feel heard and valued..

I have been attempting to contact the practice by phone without success. I am trying to notify them that I will not be attending my scheduled blood test today following an interaction with reception..

A good practice being let down by one receptionist whose manner and helpfulness fell short of expectations.

I was seen very quickly, the receptionist was very friendly and the clinician was thorough, knowledgeable and kind. Thank you.

The practice would benefit from having additional reception staff who demonstrate greater compassion and empathy. While many team members are pleasant, I found my recent interaction with one member..

We are so fortunate to have such an outstanding surgery. From first contact with reception to the clinical nursing and medical team, everyone is caring and compassionate. The system of having a..

Took my father for his vaccination appointment on a Sunday. The nursing staff member was attending to another patient when they finished, and asked if I was having the same procedure. I explained..

Consistently demonstrated a supportive and attentive approach to addressing my health concerns.

Really pleased with the service today. Contacted the practice regarding a skin concern on my hand. I was able to submit images before any consultation took place. A consultation turned out to be..

This is the finest medical practice I've attended throughout my time in various locations. Before relocating here, I had spent years struggling to access a particular treatment that I was confident..

I have not been seen by a clinician for a year and have only had one appointment with a nurse practitioner during this time. Given my chronic health condition requiring regular monitoring, this..

The clinical staff at the surgery are excellent and consistently demonstrate respect towards patients. However, the reception experience detracts from the overall quality of care. I often finish..