TW

Tracy W. 9 months ago • From Google

Rating

Bad

Appointment system makes it hard to get seen

This practice provided excellent care until the recent change in management. Since then, the appointment system has become increasingly restrictive. When requesting to see a clinician, patients complete an online form that provides limited options—either a telephone consultation or a single available appointment slot. Those unable to attend the offered time must repeat the entire process repeatedly until finding a suitable time. This approach creates significant barriers for individuals with work or other responsibilities, potentially delaying necessary medical attention with serious consequences. The system would benefit from offering alternative appointment times when the initial suggestion is unsuitable, rather than requiring patients to restart the booking process daily. The shift in how appointments are managed has been disappointing and frustrating.

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