DW

David W. 3 years ago • From Google

Rating

Bad

Appointment times ignored, calls came hours late

Extremely dissatisfied with the service provided. The healthcare professionals do not adhere to scheduled appointment times. An appointment was arranged for the morning, requiring significant work commitments to be rescheduled, yet contact attempts were made at 3pm and 3:10pm during those rearranged meetings. No further attempts were made following this. Due to concerns about reliability, an alternative private healthcare provider was sought, necessitating a referral. However, the original practice has insisted on a telephone consultation rather than an in-person visit. The wait for the next available appointment is approximately one month, during which time pain persists. The practice appears to create obstacles to medical progression and contributes to unnecessary extended discomfort and anxiety. Some of the reception staff, though not all, seemed to approach their interactions in a manner that suggested they found the situation satisfactory.

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