Humshaugh & Wark Medical Group
Liam M. 2 years ago • From Google
Bad
Appointment waits and unhelpful reception staff disappointing
This practice used to be excellent, but the standard of service has declined significantly. Appointment availability is now problematic, often requiring a month's wait unless you manage to reach a particular receptionist. I was recently advised to wait through an entire weekend for medication I require for a chronic condition, which felt unacceptable. The situation has become so poor that contacting 111 seems like a more viable option. There appears to be a lack of concern about patient needs, and I've noticed that prescription quantities are consistently lower than what I actually require. Most reception staff display an unhelpful attitude, though there is one exception who provides genuinely excellent service. When a family member was seriously unwell before passing away, we were initially told that home visits were not possible despite the location being very close by. After we eventually managed to bring them to the practice in person, the staff suddenly indicated that a home visit could have been arranged, contradicting what we had been told previously. This was deeply frustrating. I'm grateful for the one receptionist who demonstrated genuine helpfulness and commitment to assisting patients.
The team demonstrated a warm, supportive and considerate approach throughout my visit.
Humshaugh & Wark Medical Group
CRYPT0 S.
The team here is very approachable and welcoming. I experienced no issues during my visit, and they were willing to assist with what they could.
Humshaugh & Wark Medical Group
Penfold P.
I would strongly encourage you to seek care elsewhere if at all possible. The reception staff appeared unable to resolve straightforward issues efficiently. Due to difficulties obtaining an..
Humshaugh & Wark Medical Group
Margaret V.
This is an excellent medical practice. The team members are highly efficient and approachable.
Humshaugh & Wark Medical Group
Mike M.
An excellent team of healthcare professionals and administrative staff. Since relocating to the area, we have found all members of the practice to be welcoming and highly knowledgeable in their..
Humshaugh & Wark Medical Group
Stuart S.
The annual health review I received was excellent and I would rate it very highly.
Humshaugh & Wark Medical Group
Bez F.
Since relocating to this area, I have found this practice to be excellent. I am able to reach them by telephone without difficulty and can secure appointments readily, which contrasts positively..
Humshaugh & Wark Medical Group
Pamela R.
I attended an appointment with a clinician for the first time today and was very impressed by the experience. They explained everything in considerable detail and demonstrated kindness and..
Humshaugh & Wark Medical Group
liam m.
This practice used to be excellent, but the standard of service has declined significantly. Appointment availability is now problematic, often requiring a month's wait unless you manage to reach a..
Humshaugh & Wark Medical Group
glynis m.
Missed appointments, poor communication, feeling rushed through visits, and difficulty getting responses. I've been a patient here for many years and have experienced increasing levels of..
Humshaugh & Wark Medical Group
Charles B.
This is a highly regarded practice that I would gladly recommend to others.
Humshaugh & Wark Medical Group
Brian A.
Outstanding experience across the board.
Humshaugh & Wark Medical Group
Joy Y.
What an excellent medical practice. The team members and front desk staff across both locations are highly efficient and attentive. I'm new to the area and delighted to have been assigned to this..
Humshaugh & Wark Medical Group
David S.