AF

Adrian F. one year ago • From Google

Rating

Bad

Appointment waits too long, phone lines frustrating

I used to feel this was an excellent practice, but I believe the standard has declined significantly. Finding available appointments is challenging, with waiting times extending to two weeks. I was instructed to phone daily to check for cancellations, or to ring back during the lunch closure period. Despite multiple attempts, I was unable to get through. The call system begins with promotional information about services available at the surgery, which I found unnecessary. When I expressed my concerns about the appointment situation, I was offered a slot more than three weeks away. As my condition deteriorated, I contacted the out-of-hours service who said they would liaise with my practice and arrange for me to receive a call from a healthcare professional. Instead, I received a call from reception offering an appointment two days later, which was now two weeks after my initial contact. What troubles me most is that I rarely seek medical help, and when I do feel the need to reach out, the experience makes me feel like I am being treated as an inconvenience rather than someone with a genuine concern. While I understand the pressures within healthcare systems generally, this particular practice seems to be struggling more than others with managing patient access and responsiveness.

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