Aurora Medcare
Amina one year ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
AverageRespect
BadSeen On Time
BadAppointments
There is something wrong with their phone booking system. It seems it's deliberately set to say it's full between 8a.m to 8:15a.m and after that you will be lucky to get through and if you do you will be in position 40, as you are around 10th position, the phone disconnects and the fact that it happens alot, l would assume that its also deliberate. Alot of these issues have been raised alot of times by patients but the management has not shown any improvement. It goes long way to show their attitude. It's high time that there is a change in the system.
Aurora Medcare could enhance their morning appointment availability. It seems problematic that urgent appointments require calling at 8 am to book, yet when I called at that time, all slots were..
Aurora Medcare
Anonymouse
I booked an emergency appointment with doctor on 5th December due to high blood pressure in early pregnancy. I was in A&E the night before as I was sent there by my midwife but I could no longer..
Aurora Medcare
Anonymouse
All staff were willing to help with any problems, taking good care while attending GP appointments. Love the caring attitude!
Aurora Medcare
Mo H.
I experienced significant frustration with this establishment's time management. On two distinct visits, I found myself waiting for over an hour, with my 10 AM appointments not commencing until..
Aurora Medcare
Allee A.
My interactions with the receptionist, Gill, have consistently been disappointing and alarming. I have faced significant disrespect, lack of assistance, and an aggressive demeanor. On several..
Aurora Medcare
R K.
The reception staff are consistently unpleasant, discourteous, and unprofessional, seemingly inventing their own arbitrary rules and thinking it's acceptable to abruptly terminate calls while..
Aurora Medcare
K T.
The team at this clinic exudes warmth and hospitality, offering a truly personalized approach to their care. Their exceptional level of customer service sets them apart, creating an atmosphere that..
Aurora Medcare
Esther F.
Avoid this place at all costs or seek alternative medical advice. I was a mere 7 minutes behind schedule after a crucial medical appointment and was completely refused service. Absolutely..
Aurora Medcare
warmylord 1.
Satisfactory assistance provided
Aurora Medcare
Tofik M.
This Aurora Medcare is a subpar healthcare facility with absolutely no regard for patient care. I've been attempting to schedule an appointment for over ten days, and they consistently fail to..
Aurora Medcare
Nkechi J.
Despite the numerous critical comments about this medical center, I have encountered a more positive experience for both myself and my infant. After recently registering with the clinic, I attempted..
Aurora Medcare
Yasin2021 Y.
The receptionist at this office is exceedingly impolite, making it uncomfortable for patients to reach out. I find myself hesitant to even schedule an appointment due to their demeanor. The NHS..
Aurora Medcare
Amina
There is something wrong with their phone booking system. It seems it's deliberately set to say it's full between 8a.m to 8:15a.m and after that you will be lucky to get through and if you do you..
Aurora Medcare
Edyta G.
Where to begin? I phoned yesterday to schedule an appointment with the doctor due to my swollen knee, which was hindering my ability to walk. They informed me that no slots were available for the..
Aurora Medcare
Teresa H.
Thames view surgery is an absolute nightmare! The phone lines are perpetually jammed. I stood outside at 7:58am only to be handed a phone number and told I must make a telephone appointment before..
Aurora Medcare
bilal m.
This establishment is absolutely dreadful. We endured a 90-minute wait, and this isn't an isolated incident. The front desk staff are incredibly discourteous. While the physicians themselves are..
Aurora Medcare
Mikus G.
Scheduled a blood test early in the day, yet ended up waiting more than an hour to be seen. Choosing a specific time seems pointless if I'm still going to experience such a long delay.
Aurora Medcare
2Zee9 2.
The transition to private ownership has left this establishment in shambles. If there were an option for zero stars, I'd eagerly select it. Securing an appointment has become an exercise in..
Aurora Medcare
Luke P.
It is consistently difficult to secure an appointment due to ongoing issues with accessing the telephone system.
Aurora Medcare
julka s.
I'd give zero stars if possible. This service constantly creates complications. I'd rather go directly to the Hospital instead of seeking their assistance. Yesterday, I made a call. They instructed..
Aurora Medcare
Carla P.