Chapelford Medical Centre
LL
Laura L. 9 months ago • From Google
Average
For over a decade as a patient, I've witnessed a dramatic decline in service quality since their relocation near Sainsbury, with the situation reaching its lowest point during and after the pandemic. While some organizational improvements have occurred, they pale in comparison to the standard of care from 12 years ago. The most frustrating aspects are the minimal effort policies and limited information sharing. Each medical need demands multiple attempts and appointments, each addressing only minute issues, with bookings restricted to a narrow 7:30 am window on their app. Consistently, I encounter different doctors who require me to recount my entire medical history due to inadequate record-keeping. My pre-scheduled appointment was rescheduled three times, and the information and referral outcome were misleading - to the extent that the referred service apologized on the practice's behalf. I remain with them solely because I cannot drive and they are within walking distance, but I feel utterly neglected. Despite managing serious chronic conditions, I frequently avoid seeking care due to sheer exhaustion. I'm uncertain whether these shortcomings stem from NHS organizational issues or financial constraints, but I firmly believe that professionals working with ill, vulnerable, mentally ill, and disabled patients must demonstrate sufficient empathy and compassion to deliver quality care.
M A.