The Willows Medical Centre

The experienced practitioners who provided good care appear to have moved on, and it has become increasingly difficult to obtain appointments since the pandemic began. I have not had an in-person..

I would like to thank the receptionist who this morning was extremely helpful, polite and efficient as she dealt with a significant issue I had. I previously contacted another medical centre where I..

Excellent phlebotomy experience - the appointment was swift, well-organised and conducted with professionalism throughout.

Had a telephone appointment which was extremely straightforward and uncomplicated. The consultation was very informative and all concerns and questions were addressed clearly with a high level of..

The practice consistently experiences delays with appointments throughout the day. Securing an appointment slot proves to be quite challenging.

Excellent healthcare professionals who provide attentive care for both myself and my loved ones. The team demonstrates genuine compassion in their approach.

Disappointing experience with accessibility, struggling to reach the practice by phone and finding online booking options unavailable. When contact is eventually made with reception staff, there..

This healthcare provider appears indifferent to patient needs. I spent three weeks attempting to secure an appointment for mobility concerns without success. The telephone booking system is..

After a lengthy wait to reach someone, I found the receptionist to be unhelpful and dismissive of my inquiry, simply directing me back to another service rather than providing meaningful assistance.

Courteous and streamlined care - couldn't request a more satisfactory experience.

Attempting to reach the practice just before opening time results in a closed message, while calling at the official opening hour indicates that all lines are currently occupied with no option to..

I made numerous attempts to contact the practice during the early morning hours without success. I found this experience to be extremely frustrating and was disappointed by the difficulty in..

It is extremely challenging to secure an appointment at this practice. The telephone system no longer places patients on a waiting list. There appears to be a lack of consideration for patient needs.

The telephone service is difficult to access and I have been unable to reach the practice by phone.

I'm uncertain about what happened in this situation. An insurance company contacted me requesting a medical report prior to submission. The practice was meant to call me, but after a week they..

The standard of care has been disappointing, with staff appearing dismissive. Despite being a patient at this practice for two decades, I am now considering transferring elsewhere due to concerns..

ABSOLUTELY OUTSTANDING SERVICE!!! We only recently relocated to the area and when I searched online for the practice contact details, I was somewhat apprehensive about the unfavourable feedback I'd..

I have been experiencing concerning respiratory and chest symptoms for several weeks. When I attempt to contact the practice, I receive dismissive responses and feel my concerns are not being taken..

I have attempted to arrange a phone consultation on three consecutive days without success. Each time I call, an automated message indicates the line is busy and advises me to ring back later,..

Outstanding care. I was very satisfied with the prompt and helpful assistance provided.