Dockham Surgery

We contacted the practice to arrange a phone appointment for our young child and were informed that someone would call us back, though no specific time was provided. A call did come through later..

Unhelpful appointment system and frustrating access issues I attempted to book an appointment but was informed by reception that slots would only become available the following day for dates two..

Excellent medical professionals with an efficient appointment system. Minimal waiting times experienced.

This practice has significant shortcomings, particularly with the reception team. Getting through by phone is extremely time-consuming, and when contact is finally made, the experience is often..

Excellent healthcare experience with a professional and welcoming approach throughout.

I attended the practice today to request an urgent medication supply for an elderly person in my care whose regular tablets had become unavailable. Upon arrival, I found the receptionist's manner to..

The reception staff were unhelpful when I requested to speak with a clinician, displaying a curt manner particularly when I raised concerns about my wellbeing.

I was somewhat taken aback by certain reviews posted here. Having attended on a couple of occasions and being registered for approximately ten months, I have found the service to be consistently..

Poor service experience with unhelpful front desk staff.

It takes around fifteen minutes to get through on the phone. The online appointment booking system is extremely difficult to use. When I called instead, I was advised that visiting the surgery in..

Unable to reach the practice by telephone! I happened to be visiting recently when another patient arrived with concerning symptoms and was informed that the clinical staff were unavailable due to a..

Generally outstanding and highly organised.

Excellent assistance provided when needed, much appreciated.

The practice appears to be operating with limited staff resources. Obtaining an appointment can involve substantial waiting periods. I received a call from NHS 111 during closing hours. We are..

The service at this medical centre fell significantly short of expectations, with what felt like insufficient attention to patient wellbeing. The approach to patient interaction seemed unacceptable,..

I had a very negative experience at this practice. I felt that professional standards were not maintained during my visit, and I have serious concerns about how my private information was handled. I..

It would be wonderful to access the doctors if the phone lines were easier to get through to for booking appointments. The experience inside the practice was similarly challenging, with reception..

I have been attending this surgery for a considerable time. I feel that a previous clinical assessment did not identify my health concerns appropriately, and I subsequently experienced a serious..

The appointment was arranged promptly when needed, and the service provided was conducted in a professional manner.

Extremely pleased with the level of service provided. I would like to express my gratitude to the entire team for their dedication and commitment during challenging circumstances. The practice has..