Park View Surgery
RF
Rex F. 2 years ago • From Google
Bad
Securing an appointment is challenging, and when one becomes available it typically involves a considerable wait. Based on past visits, appointments have been rearranged without prior notification, followed by phone calls questioning your absence, leading to frustrating conversations about responsibility for the mix-up. There appears to be an inflexible approach to certain policies regardless of individual circumstances or concerns, with threats to cancel appointments for non-compliance. The focus often seems directed toward identifying various issues unrelated to your reason for visiting, rather than addressing the specific concern you came for, particularly given the limitation of addressing only one issue per appointment. Additionally, there appears to be a tendency to send communications about various categories or classifications that may not feel relevant. The practice has noticeably declined over recent years, with changes in staffing appearing to coincide with this deterioration. The interpersonal approach of current staff members has been perceived as lacking warmth or understanding. Certain appointment arrangements and practices raise questions about professionalism and confidentiality. Overall, the practice would benefit from significant improvements in communication, policy flexibility, and staff training.
Lizzy E.