Cambridge Avenue Medical Centre
AL
Amanda L. 3 years ago • From Google
Poor
During the pandemic, my care was excellent. I recognise that staffing challenges exist, but since restrictions ended and the practice expanded, the personal, caring approach has noticeably diminished. Tomorrow the reception team will have some available slots, but these cannot be released until the following morning, when by just after 8am they will typically be fully booked. I've rated this practice at 2 stars largely because of how exceptional the service used to be. Currently, securing an appointment within a reasonable timeframe is difficult, with waits often extending to the following month. This is disappointing, as it was previously a highly regarded practice where clinicians had continuity with their patients. Now there is little consistency in care. One particular clinician provided outstanding care, however they are currently unavailable. Since their absence, I've experienced consultations with various different clinicians who appear rushed during telephone appointments. The overall standard now feels poor, though I would be willing to revise my assessment should things improve. Additionally, when calling the practice, pressing one option for test results and another for general enquiries both connect to the same person. When I mentioned having just spoken to this individual, I was told they manage both lines simultaneously, which seemed inefficient.
Ian F.