JJ

Jean J. 4 years ago • From Google

Rating

Bad

Appointments forgotten repeatedly by the surgery

My experience at this surgery over the past couple of years has been quite disappointing. The reception staff will schedule appointments for you, but when you arrive at the designated time, you find yourself waiting for an extended period, and it appears there is no record of your booking. The same issue occurs with telephone appointments—you wait for the call from the clinician, but an hour or more passes after the scheduled time, and when you contact the surgery to inquire about the missed appointment, they have no documentation of it either. This situation has repeated itself multiple times over the past two years and seems to be a recurring problem that requires urgent attention. Additionally, I have not received any explanation or apology regarding these incidents.

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