James Alexander Family Practice

I was a patient with this practice for over ten years and while there are some genuinely helpful individual members of staff and the out of hours service provides excellent support, there are also..

After struggling with my mental health and feeling quite lost, I was fortunate to encounter a receptionist who went above and beyond to help arrange an appointment for me. I was then seen by a..

The nurse practitioners at this practice are absolutely brilliant people who both sit and listen to you without rushing. They genuinely want to help and have provided immense support with my mental..

The clinical staff members are excellent, however my concern is with the digital platform that is frequently recommended for patient use. Messages sent through this system often go unanswered for..

The telephone manner experienced when contacting the practice leaves much to be desired, and reaching someone can be extremely time-consuming.

We switched to this practice several months ago and are very satisfied with the decision. Our concerns have been promptly addressed by both the administrative staff and clinical team, and we have..

I rarely post negative reviews, but I felt compelled to share my experience. The reception staff provided a disappointing level of service that made it difficult for me to manage my healthcare needs..

Was transferred to this practice following a merger with another local surgery. Found the experience quite unappealing and would recommend looking elsewhere if possible.

The practice appears to lack clear organisation. There seems to be uncertainty about who is accountable for various matters.

The customer service experience was disappointing, with staff appearing dismissive during phone calls and unexplained periods on hold. Despite receiving correspondence requesting that I arrange..

I have been very satisfied with this practice and the friendly team since switching from my former surgery. The service has been excellent.

I have several items on repeat prescription and since transferring from my previous practice, I find myself needing to contact the GP regularly to request reissues. The repeat prescription duration..

Disappointing experience. I was advised that an in-person appointment wasn't necessary and was told someone would contact me by phone, though this call never came. Given my ongoing mental health..

Excellent medical practice. The team demonstrates considerable expertise and maintains a professional approach throughout, while the front desk personnel are both courteous and supportive, whether..

Attended an appointment today and found the lift area quite crowded, so I opted to use the stairs instead. By the time I reached the second floor, I was feeling rather breathless. Upon arriving at..

I have found this surgery to be extremely disappointing with concerning operational procedures. Previously, I was under the care of a mental health team in Manchester who would arrange for my..

While the staff are generally courteous, there are significant delays when trying to reach the practice by phone, particularly when navigating the queue system. On a recent occasion, I waited an..

I received inconsistent guidance on multiple occasions within a week, which left me confused about my care. I found interactions with staff to be dismissive and unhelpful, and felt my concerns were..

I rarely leave negative feedback, but I felt compelled to share my experience with this practice. The lack of in-person doctor consultations remains a significant concern, with most appointments..

I have been waiting for important test results that were due in May, but have not yet received them. When I contact the practice to follow up, I am informed that a clinician will contact me, however..