RB

Robb B. one year ago • From Google

Rating

Bad

Appointments impossible at this gp practice

Since relocating here last year, I've tried six times to secure a GP appointment, but consistently failed despite dialing precisely at 8am as instructed. Each unsuccessful attempt has forced me to visit the local urgent treatment centre, with no alternative practices nearby to switch to. While they excel at scheduling flu vaccinations, and the medical staff remain consistently professional and helpful (if you manage to see them), the reception staff and management have elevated incompetence to an art form. The lift has been non-functional for weeks, repairs to the gents' toilet light took an excessive amount of time, and I once arrived to find a complete power outage. They've even managed to lose my wife's appointment and arbitrarily cancel a referral. The electronic check-in system frequently malfunctions, and I've now reached a point where filing a formal complaint with the ombudsman seems the only viable recourse.

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