Lee House Surgery
SC
Steve C. 11 months ago • From Google
Poor
Securing an appointment at this practice is an absolute nightmare. Although they claim appointments can be booked in advance, this is completely misleading. The practice rigidly enforces an extremely restrictive system where you must phone at specific times to obtain same-day appointments. Attempting to call during these designated times invariably results in being stuck in a phone queue, often unable to connect. Even when you finally get through, appointments are invariably fully booked, forcing you to repeat this frustrating and time-consuming process. Reception staff remain inflexible, insisting they will only accept calls at predetermined times and profess ignorance about doctor availability. Patient continuity suffers terribly because student doctors rotate extremely rapidly, meaning chronic illness sufferers must repeatedly reexplain their medical history to unfamiliar practitioners. The competence of these student doctors varies dramatically, and encountering an inexperienced or disinterested physician can render an entire consultation pointless until you see a more capable professional. Throughout the years, I've occasionally encountered exceptional student doctors who genuinely invest effort in understanding and treating patients. My current GP, Dr. Mehreen Khan, stands out as particularly compassionate and thorough, carefully considering my entire medical profile with genuine concern. Predictably, she is departing at week's end, meaning I'll be reassigned to yet another unknown student doctor. This constant medical carousel is fundamentally detrimental to patient care.
Madeleine K.