Ancora Medical Practice
Nikita S. 2 years ago • From Google
Bad
Appointments kept getting changed without telling me
I have since moved to a different practice due to ongoing difficulties with this surgery. Obtaining appointments proved to be extremely challenging. One clinician declined to refer me for additional investigations despite recommendations from a specialist - I had to make repeated calls requesting the tests as my condition deteriorated significantly, eventually leading to hospital admission. When I subsequently attempted to book an appointment with another clinician following this experience, my appointment slot was altered to a different date and time without my knowledge, preventing me from seeing the alternative doctor I had hoped would provide better support. I arrived expecting my original appointment only to be turned away in an unhelpful manner. The handling of my appointments by this particular clinician seemed unusual. There is also a member of the reception staff whose manner is dismissive, patronising and disrespectful - someone with this approach seems unsuitable for a healthcare environment. The practice overall appears to be poorly managed - it is disappointing as the surgery was considerably better several years ago.
I have found this to be an unsatisfactory medical practice experience. The clinical staff appear not to review patient records thoroughly, and there is frequent questioning regarding ongoing..
Ancora Medical Practice
shane p.
Finding it difficult to book an appointment with a GP through standard channels. The only viable option appears to be attempting to secure an emergency slot during the early morning window, which is..
Ancora Medical Practice
Xxx X.
I have been unable to secure an appointment despite making numerous attempts to contact the surgery. The phone lines are consistently busy, making it difficult to get through. I am keen to receive..
Ancora Medical Practice
Katarzyna P.
I felt the experience was unsatisfactory. My daughter was unwell with symptoms including a high temperature, throat discomfort, and a respiratory condition. When I contacted the practice in the..
Ancora Medical Practice
David B.
Received vaccinations at this practice and found the staff to be very welcoming and pleasant.
Ancora Medical Practice
Alistair K.
I've had a positive experience with this pharmacy and am considering switching my prescriptions there. My current chemist has been problematic lately. I visit monthly and have encountered recurring..
Ancora Medical Practice
Abigail U.
The reception team and healthcare provider were pleasant and communicative. However, during my child's urgent appointment, the consultation felt hurried and could have benefited from a more measured..
Ancora Medical Practice
Daniel M.
I found the experience to be quite disappointing.
Ancora Medical Practice
Roisin K.
The team were accommodating. However, it is fundamentally a medical practice and dispensary.
Ancora Medical Practice
Agata A.
I consistently managed to secure an appointment whenever I contacted the practice.
Ancora Medical Practice
Mark (.
The team at this practice consistently demonstrates a cheerful and welcoming demeanor, and they make genuine efforts to assist patients with their various needs.
Ancora Medical Practice
Barry H.
The healthcare providers at this practice and the associated pharmacy appear to operate without adequate coordination between them.
Ancora Medical Practice
robert r.
I am unable to secure an appointment with a clinician, as there are currently no available slots for newly registered patients. On a positive note, the practice does not appear to be experiencing..
Ancora Medical Practice
Craig M.
Always very courteous. Always enjoy seeing this particular clinician.
Ancora Medical Practice
be d.
I was shocked after watching a local news segment about a case where a parent had to visit a medical practice multiple times before their young child received a diagnosis of a serious neurological..
Ancora Medical Practice
Mary M.
My appointment started promptly at the scheduled time, and the team members were welcoming and pleasant throughout my visit.
Ancora Medical Practice
james e.
Friendly team members, compassionate healthcare professionals,
Ancora Medical Practice
julie p.
Attended an appointment today. The healthcare professional was very pleasant, and there was no waiting time.
Ancora Medical Practice
Roy M.
I had a positive experience during my visit to the practice. The healthcare professional I saw was approachable and provided helpful support throughout my appointment.
Ancora Medical Practice
Peter W.
The receptionist was discourteous and appeared to lack adequate training for their role in the NHS. The practice has discontinued telephone appointments and now only accepts bookings through their..
Ancora Medical Practice
Dave M.