NS

Nikita S. one year ago • From Google

Rating

Bad

Appointments kept getting changed without telling me

I have since moved to a different practice due to ongoing difficulties with this surgery. Obtaining appointments proved to be extremely challenging. One clinician declined to refer me for additional investigations despite recommendations from a specialist - I had to make repeated calls requesting the tests as my condition deteriorated significantly, eventually leading to hospital admission. When I subsequently attempted to book an appointment with another clinician following this experience, my appointment slot was altered to a different date and time without my knowledge, preventing me from seeing the alternative doctor I had hoped would provide better support. I arrived expecting my original appointment only to be turned away in an unhelpful manner. The handling of my appointments by this particular clinician seemed unusual. There is also a member of the reception staff whose manner is dismissive, patronising and disrespectful - someone with this approach seems unsuitable for a healthcare environment. The practice overall appears to be poorly managed - it is disappointing as the surgery was considerably better several years ago.

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