Lensfield Medical Practice
VH
Veronica H. one year ago • From Google
Poor
I appreciate their booking system, which typically gets me seen promptly, though appointments lose their value when the practice fails to locate or enter a referral into their records. The purpose of seeing a doctor is often to facilitate the next step—in my situation, a visit to the Boots audiology service. I now face the burden of tracking down a replacement copy of the missing paperwork, creating extra work for myself, Boots, and potentially requiring yet another appointment to receive a proper GP evaluation. I wouldn't raise this concern if it were isolated, but it's happened multiple times. During the pandemic, the practice neglected to file a mammogram report they received, and their system incorrectly showed the appointment never occurred. When I asked them to contact the mammogram clinic to verify, they declined. I had to make the call myself, and while they confirmed my attendance, they refused to resend the documentation to the practice. This poor coordination between healthcare providers regarding the mammogram, combined with inadequate record management in both situations, deserves only 2 stars. The consequences extend beyond my inconvenience and uncertainty about whether my health concern was properly reviewed. Other professionals waste time retrieving and resending information, incurring unnecessary costs across the system. Administrative failures in one department create financial ripples throughout healthcare. The issue isn't simply funding—it's about preventing preventable expenses elsewhere. The administrative processes urgently require greater efficiency and organisation.
Jonah C.