EG

Elizabeth G. 2 years ago • From Google

Rating

Bad

Appointments vanish within minutes online

I'm on the verge of departing from this medical practice and may even file a complaint. The appointment scheduling process is incredibly complex. Only available online at 8am, and within moments, all slots vanish... As a parent of three children, this process is practically impossible, and frankly, it's exhausting to frantically compete for an appointment! Securing a spot feels like winning a rare privilege. I initially understood these constraints during the COVID emergency, but now that we've returned to normalcy, this approach seems outdated. I have no criticism of the medical staff or physicians, but what value exists if patients cannot even book an appointment? I sincerely hope they revise this system soon, as it's clear that patients are universally frustrated, yet the practice appears indifferent to our collective concerns.

Other reviews for Thurleigh Road Practice