St Mary's Surgery

Having originated from Suffolk, I quickly recognized the superior quality of this medical practice. Admittedly, it hasn't been entirely smooth since the pandemic... the phone system, same-day..

Started at rank 7 in the phone queue, dropped to position 1 in just 14 minutes, only to be informed that my call couldn't be completed and I should try again later. Completely unacceptable service.

Exceptional medical practice! It was already decent before its renovation, but since reopening, the surgery has a warm and inviting atmosphere and appears well-structured. The staff are remarkably..

Despite the challenges of operating across two locations during renovations, the staff at St Mary's consistently demonstrate warmth and professionalism. Their commitment to patient care remains..

The quality of service is exceptional, and I wholeheartedly endorse this company. Although their phone lines can get congested at times, their dependability is truly outstanding.

Top-notch surgical experience from start to finish. The personnel were courteous and welcoming, promptly addressing every need, and the physicians demonstrated exceptional professionalism and..

The attention I have experienced having suffered a stroke can only be described as criminal neglect . I am expected to make phone calls at 7.30am. This is an an instruction by text. I am..

The staff's demeanor makes you feel like an unwelcome burden, even when facing legitimate health concerns. Beyond the physicians, the entire team appears consumed by administrative tasks, seemingly..

Abysmal customer experience. During registration, they insisted I download paperwork rather than directly providing it and demanded unnecessary documentation. After months of repeated visits, my..

My kidney cancer was caught at an incredibly early stage because my doctor was persistently thorough and wouldn't rest until she uncovered the issue. The entire staff has been exceptional. I'm truly..

Incredibly smooth and well-coordinated flu vaccination event on Saturday, September 26th. The process was quick, streamlined, and followed a seamless one-way flow from initial welcome to final..

Dr Baker provided a warm and professional consultation, offering clear explanations and addressing all my questions with expertise and compassion. Her approach was both reassuring and informative...

They consistently provide reliable service and effectively address any issues. There can be a slight delay occasionally, but it's the NHS, and one must be understanding given its financial..

The front desk personnel demonstrate excellent customer service with their friendly and supportive demeanor. The healthcare professionals consistently display high levels of expertise and..

I think this is a great idea. When you leave a message someone will come back to you quite quickly and if marked as urgent someone will contact you very quickly.

Our go-to family doctor's practice. Like many NHS services, this surgery is grappling with post-pandemic challenges. Despite occasional difficulties scheduling appointments, they genuinely aim to..

Whenever I interact with an employee, they consistently display a dismissive and uncooperative attitude.

Completely wrong location - they claim to be on St Mary's Street in Ely, but that's not near the Princess of Wales Hospital on Lynn Road. Get your address right and fix this mess.

Like any bustling medical facility (and St. Mary's is certainly that), scheduling appointments can be challenging. The surgery does implement a triage system to prioritize urgent medical needs and..

Excellent medical clinic with top-notch healthcare services and a highly professional approach to patient care.