Helme Chase Surgery - The James Cochrane Practice

Extremely poor patient care experience. I have been registered with this practice for a year but have been unable to secure any appointments. Appointments consistently fail to materialise due to..

The practice maintains an excellent level of care for my grandfather.

A highly supportive and well-organised practice with an integrated pharmacy service. The clinical and administrative team demonstrated genuine compassion and understanding, while providing a..

The service provided fell short of expectations.

The reception staff provided inconsistent information when contacted about travel immunisations. Upon visiting in person and submitting the necessary paperwork, we were unable to proceed with..

I attended an appointment that had been arranged for a minor surgical procedure. I had taken several days off work in preparation for recovery following the procedure. Upon arrival at the..

It is extremely difficult to reach anyone at this practice due to lengthy waiting times. The internal communication between team members appears to be poor, resulting in a lack of clarity about..

I recently spoke with a member of the reception team who made me feel genuinely valued and heard. The conversation left me feeling very satisfied with how matters were handled. They really went the..

The clinicians at this practice are excellent, however the prescription ordering system is extremely confusing and difficult to navigate. Eventually I gave up attempting to use it and sourced my..

Excellent clinical staff. However, the current appointment system leaves much to be desired. Being required to have an initial phone consultation before booking a face-to-face appointment feels..

Thank you for all your help and care when my partner received their serious diagnosis. Very much appreciated.

I attempted to contact the practice multiple times to seek clarification regarding my health matter. Each time I called, I received an automated message stating that the line was not currently..

What a disappointment. The staff came across as discourteous with a significant lack of professionalism. We have never felt at ease during our interactions with this practice. I have become aware..

Contacted the practice Monday morning via email requesting assistance. Received a response the same day with an appointment scheduled for the following week. The appointment went very well with a..

I have become quite frustrated with this surgery. Having been a patient for approximately two decades, I have witnessed what feels like a gradual decline in certain areas over that time. I am..

I have needed to get in touch with and attend the surgery on a couple of occasions during 2024 and I must say I have been extremely impressed. Throughout the entire process, from my first phone call..

I attended the practice on a recent morning for a procedure and vaccination. The clinical staff member who assisted me was attentive and supportive throughout, providing clear instructions about..

I had to switch to a different practice after experiencing treatment that I felt was inappropriate and unsuitable for my needs. If you or someone close to you has specific healthcare requirements..

I would rate this much lower if I could. My father was instructed to collect his prescription on a specific day, but upon arrival the surgery did not have it in stock and had to place an order. This..

Same day appointment available. Welcoming front desk team. Straightforward registration process. Supportive clinician. Everything went smoothly. Much appreciated.