TB

Terry B. 8 years ago • From Google

Rating

Bad

Asthma Patient Frustrated by Delayed Healthcare Service

I experienced extremely poor service during my recent visit. I required inhalers and arrived for my appointment ten minutes early. When the asthma nurse finally appeared, I overheard the receptionist mention, "your patient is here, but don’t worry, he’s your 0910; this was 0925.” I was informed that my prescription would be emailed to the pharmacy. When I requested it to be sent to Torquay, they told me that could only happen if I waited a couple of days. Meanwhile, I'm left struggling to breathe as my prescription is being processed and dispatched to a pharmacy located twenty miles away despite having informed them about my move. I'm eager to find a new place for care after this experience.

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