Walnut Tree Health Centre

I have struggled to understand how this facility maintains its status as a healthcare provider. The experience has been deeply disappointing. Across multiple visits, the quality of care appeared to..

I felt let down by the practice after calling at 8:00am to request an urgent appointment and being offered a slot at 10 o'clock, which came as a surprise. Shortly after, at 9:15, I was informed that..

It is straightforward to obtain an appointment provided you engage with the booking system appropriately. I was recently able to secure an appointment with a healthcare professional on the same day..

I found this clinic to be quite unhelpful and frustrating. I was very let down by my experience. I called at 8am and was fifth in the queue, speaking with reception staff at 8:12am to describe my..

I recently used the online consultation service and received a response from the practice within a couple of hours, followed by a telephone call from a clinician and a specialist appointment within..

My mother is registered at the practice and the team there have consistently demonstrated efficiency, support, helpfulness, kindness and sensitivity in their approach.

Deeply frustrating. I experienced significant dismissal of my concerns throughout my time here. After five years of persistent discomfort, I finally felt heard—only to receive an appointment letter..

I believe the practice is certainly making progress in enhancing its approach to patient relations and service quality. I would rate it 5 stars in recognition of these positive developments.

This clinician is the only one who has genuinely heard my concerns and treated them with appropriate consideration, rather than attributing everything to my weight. I recognise that weight..

The introduction of the online appointment system has significantly improved service delivery and accessibility compared to the previous telephone-based approach. The team members have consistently..

One of the best medical practices in the area for me, the reception staff are lovely and helpful every time! The clinical team are responsible, empathetic and respectful! I cannot complain and I..

Had to wait quite a while, but the care I received was excellent. I hope this indicates that things are improving at the health centre. I'm aware from community discussions that the practice faces..

The reception team members are consistently courteous and the clinical staff have been excellent from the start - always responding quickly to any health issues and concerns I've raised. Thank you 🙏

My recommendation would be to consider an alternative practice, as I have experienced difficulty getting in touch regarding a concern I raised. I have been waiting for over a month to receive a..

If you have the option to register elsewhere, I would recommend considering that alternative. You may find it worthwhile.

Registered with the practice a couple of years ago following a local relocation, and have had a positive experience overall. The team has consistently demonstrated courtesy and support during..

I found this practice to be unsatisfactory. There were significant difficulties reaching them by telephone, and obtaining an appointment proved to be very challenging. These issues ultimately led me..

I don't have extensive experience with medical practices, being relatively young, but I recognise there are areas where improvements could benefit both the facility and its patients. The primary..

Attempting to reach the practice by telephone to arrange an appointment for my child proved difficult, as selecting what appeared to be the correct option did not result in a successful connection...

I cannot speak highly enough of this GP practice. The team are efficient, friendly and welcoming. I have been a patient here for nearly three decades and have never had reason to complain. They have..