Lightwater Surgery

An exceptionally busy yet well-organised practice. The facility has several consultation areas and additional services available on-site. Appointments can be obtained by calling in the morning,..

I am a new patient and attended my first appointment to discuss a mental health concern. In my experience, the clinician's manner was unhelpful and made me feel uncomfortable. I felt that eye contact..

I'm relieved to have moved away from this practice, and I completely understand the concerns raised by other patients. The behaviour displayed by certain clinicians went well beyond what I would..

Our family relocated from Gordon Road Surgery to Lightwater. The experience has been quite different. I have found the care to be excellent. The clinician has supported me through some challenging..

The entire medical team and reception staff demonstrate genuine helpfulness and compassion in their approach. Their continued dedication to patient care is much appreciated.

It is extremely difficult to secure an appointment at this practice. Those who are employed and require late afternoon slots will find this particularly challenging. The reception team came across as..

For those of you who have experienced ongoing concerns with a particular clinician at this practice, please be aware that there are alternative avenues available to you. You can escalate your..

This practice does not appear to be particularly welcoming or accommodating to patients.

A clinician at this practice. Unacceptable attitude, very rude, abrupt and shows no empathy or patience to listen. I feel this approach is unsuitable for the profession. I've been registered with the..

The treatment received at this practice has been deeply disappointing. The level of care provided fell significantly short of expectations. A formal complaint has been lodged with both the practice..

The overall experience was disappointing. The attitude from some staff members came across as unwelcoming and unhelpful. While certain clinical staff were pleasant and professional, others seemed..

I have been a long-time resident of this area, but I have stopped attending this surgery due to the challenges involved. Obtaining an appointment here is an extremely stressful experience, and once..

I had a disappointing appointment today. The clinician's manner was quite abrupt and I felt they could have been more reassuring during our consultation. I would hope that patients requiring urgent..

I was fortunate that the staff member who assisted me was great, as I was feeling quite anxious at the time.

Relocated to this surgery to be closer to family. Initially thought it would be suitable, but the experience has been disappointing enough that I'm considering returning to my previous practice,..

Lightwater surgery wow I can't thank them enough absolutely lovely doctors especially the clinical staff very kind and very professional. I never have a problem getting an appointment staff are very..

Yes, the NHS are understaffed. Yes, your receptionists have to handle a lot of calls in the morning, which appears to be a consequence of the difficulty in booking appointments in advance. Yes,..

Excellent practice with genuinely supportive clinical and administrative staff. The team operates with efficiency and professionalism throughout. The online appointment booking system is particularly..

The reception team provided a disappointing experience, lacking warmth and understanding in their interactions.

It's unfortunate that a higher rating cannot be given, as this practice falls well short of expectations. The experience with reception staff was frustrating, as they appeared dismissive and..