Gosforth Memorial Medical Centre

I attempted to contact the practice multiple times this morning and encountered significant difficulties with the telephone system. The current setup lacks a queuing mechanism, leaving callers with..

I have been a patient at this practice for many years and it was excellent, but since the recent merger the quality of care has declined significantly.

The team demonstrated professionalism and courtesy throughout. They were straightforward in their approach and made an effort to provide thorough explanations of matters discussed.

I attempted to call during the designated appointment booking window today. After being on hold for two hours listening to music at an uncomfortably loud volume, I was informed that I could no longer..

This practice operates with impressive efficiency. The online appointment system has genuinely improved my ability to manage my own wellbeing. Whenever I've accessed this service, the turnaround has..

Excellent medical professionals, and I consistently see the same practitioner at each visit!

I have found the process for obtaining repeat medications through both online and telephone methods to be more complicated than it needs to be. There have been instances where the communication has..

Reaching the reception team and subsequently obtaining an appointment with a doctor appears to be an exceptionally difficult task.

The service has been disappointing since March, and I would not recommend this practice. This concern extends beyond typical NHS issues. The surgery has become increasingly problematic in recent..

Outstanding experience - swift and efficient, with the updated digital platform representing a significant improvement. I'm genuinely puzzled by some of the critical feedback about this practice that..

The reception team could improve their phone answering service. Additionally, there is room for improvement in the level of professionalism displayed.

Appointments do not run to schedule.

One of the poorest experiences I have had with a GP practice in terms of service quality and appointment availability.

The practice contacted me repeatedly by phone and post to encourage me to receive a particular vaccination. I have concerns about potential side effects of this vaccine in relation to an existing..

I have experienced several difficulties with this practice. While I recognise the significant pressures facing the service, I have found the experience at other comparable GP practices to be..

This practice was previously reliable, but standards have declined noticeably. Following the integration with another local surgery, services have become predominantly digital-based, making it..

Well done by carrier pigeon🙄I requested a prescription in mid-August and after checking with the pharmacy to confirm receipt, I contacted the surgery only to be informed it was still awaiting..

The reception team's approach lacks warmth and understanding, coming across as dismissive and curt in their interactions. Their manner feels unwelcoming, making phone contact with the practice an..

I have concerns that the practice may not be operating with the best interests of the NHS in mind, and I question whether decisions are being made with patient care as the priority.

The receptionist who assisted with my enquiry was incredibly helpful. The service provided was excellent and I genuinely appreciated their supportive and attentive approach. Thank you.