HB

Helen B. 3 years ago • From Google

Rating

Bad

Avoid this healthcare nightmare at all costs

Steer clear of the 5-star reviews, they're completely fabricated. This place is a disaster. Contrary to their walk-in claims, it's anything but. Registering here will guarantee a nightmarish healthcare experience. I was once hung up on by reception while seeking meningitis screening. Their approach is simple: serious issues get redirected to the hospital, while minor concerns are left to fester until they become serious enough to warrant a hospital referral. And that's assuming they even answer the phone. Without a doubt, this is the most abysmal healthcare service I've encountered. The doctors and nurses are genuinely compassionate and helpful - if you can actually see them, which is rare. The fundamental problem lies with management and their convoluted administrative structure. Their response to online reviews is telling. They claim to "pass on feedback" and dismiss negative comments, yet simultaneously state they don't monitor Google reviews. The hypocrisy is transparent. The receptionist, a woman in her 40s or 50s, desperately needs to be fired. I've witnessed her treating foreign nationals with condescension and initiating aggressive confrontations. I personally saw her start an argument with a distressed first-time mother over a medication name pronunciation. The only redeeming quality is the exceptional medical staff, who are unfortunately trapped behind an impenetrable wall of bureaucratic chaos so disorganized that even their own employees can't navigate it.

Other reviews for City Health Centre & GP Practice