BA

Bawer A. one year ago • From Google

Rating

Bad

Avoid this medical center at all costs now

Reception Supervisor "Patricia" is precisely why you should avoid Allerton Road Medical Center, even if you're disabled or desperately in need of medical care! Seek out alternative facilities with staff who actually demonstrate basic human decency! The doctors are courteous and pleasant if you can manage to reach them; however, the staff, particularly the woman named "Patricia" who claims to be the Receptionist Supervisor at Allerton Road Medical Center, is hands-down the most discourteous individual I've ever encountered. After experiencing multiple negative interactions - and I'm certainly not alone in my community - I've finally decided to share this commentary to warn other potential patients. It's utterly impossible to request anything or attempt to explain your needs to her. She refuses to listen, and if you happen to have an accent like mine, she immediately becomes condescending, treating you as though you're unintelligent or troublesome. Such treatment would be unacceptable even in an underdeveloped authoritarian regime. Yet here in the UK, individuals like her are employed within NHS and CQC-accredited practices! This situation is completely unacceptable and frankly unbelievable!!! Urgent intervention is required to address these ongoing issues. Numerous local residents share identical complaints, but inexplicably, nothing ever changes.

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