DW

Debbie W. 2 years ago • From Google

Rating

Bad

Avoid this medical practice at all costs

My family and I are gladly departing from this appalling medical practice. The front desk staff are absolutely dreadful individuals. My son was instructed to visit 'the live well hub' for his appointment yesterday. We were unfamiliar with this location and requested directions. He went and waited for an hour and a half, only to be informed he wasn't actually scheduled there. I contacted the surgery, and the receptionist vehemently denied ever directing him to 'the live well hub' - despite both my son and I being present when the original instruction was given. Suddenly, a new appointment became 'magically' available later that afternoon at the actual surgery. He spent a mere 30 seconds with a discourteous doctor who, when asked to check something additional, curtly responded, 'you need to make another appointment'. As everyone knows, securing an appointment with these receptionists is exponentially more challenging than arranging a royal audience! When I attempted to discuss the matter, the receptionist abruptly hung up on me - with workplace colleagues present who heard the entire exchange. What immature behavior! Being a patient at this surgery has been nothing short of stressful, unpleasant, and deeply invalidating. Shame on these individuals who make patients feel worse instead of better. I emailed the absurd woman supposedly 'managing' the reception team, who merely endorses their atrocious conduct. Terrible human beings. Steer clear of this place at all costs.

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