Victoria Road Surgery
JP
Julie P. 10 years ago • From Google
Average
Dr Cameron is an excellent physician, and while I can't speak to the other doctors, his reception staff desperately need training in patient management or must improve their scheduling to prevent patients from waiting an entire hour! This is especially challenging for those with a young child in sweltering conditions without air conditioning! Moreover, what's the purpose of a notice board requesting patients inform staff about waits exceeding 30 minutes when the front desk's response is dismissive and unhelpful? Their attitude of "what do you want us to do?" and suggesting the patient tell the doctor directly is incredibly frustrating. They seem oblivious to the fact that patients are upset about the situation, not targeting the staff personally. Instead of showing empathy, they become defensive, making patients feel guilty for even raising a concern. This approach only escalates tension and creates a negative experience for those seeking medical care.
Ihsan R.