Lister House Surgery

Incredibly discourteous and excessively time-consuming

I've been a patient at Lister Surgery for 14 years, and my experience has consistently been unsatisfactory. Fortunately, I haven't faced any serious medical issues during this time, but attempting..

Horrific place. I underwent my inaugural cervical screening today, and it was a deeply distressing encounter. Nurse Anita demonstrated a complete lack of empathy and support throughout the entire..

I've experienced truly exceptional individualized attention at Lister - consistently feeling heard and comforted when seeking assistance - the personnel are knowledgeable and supportive - I believe..

Terrible customer service from GP, completely unresponsive and unhelpful.

The team here is consistently welcoming and supportive. Personnel are invariably ready to assist and make you feel comfortable.

The service is absolutely terrible, and their customer support is the most abysmal I've ever encountered - it's unbelievably bad.

Hands down, this is the most abysmal medical practice I've ever encountered. Attempting to schedule an appointment means enduring an endless phone queue starting at 8:30am, only to be informed hours..

Undoubtedly among the most subpar medical practices in Luton. The staff shortage is incredibly apparent, and their approach to medical concerns is frustratingly circular. They consistently defer..

It's not about dismissing critical comments, but sharing a personal encounter. Having been associated with this medical practice for three decades, I was thoroughly shocked by the utterly..

Absolutely terrible front desk service. That woman lacks even the most basic professional courtesy and interpersonal skills.

The surgical practice is utterly reprehensible. The front desk staff are unethical, manipulating appointment slots for their personal connections while subjecting patients to excessive wait times...

Absolutely appalling service. Securing an appointment is nearly impossible. You ring first thing in the morning only to be informed you're 5th, 12th, or 20th in the queue; and by the time someone..

The front desk staff are incredibly friendly and accommodating. They consistently provide excellent assistance and are always ready to address any questions or concerns.

Absolute worst medical professional I've encountered. This doctor limits consultations to a mere 10 minutes and only addresses a single issue, forcing patients to schedule additional appointments..

Every attempt to schedule a consultation has been met with repeated rejection. I've made numerous calls, but each time the response is the same dismissive refusal. My infant, who is merely 9 months..

Steer clear of this procedure—it's absolutely not worth considering. I'd rate this experience lower than the minimum possible score if I could.

Completely terrible general practitioner. Zero compassion whatsoever. Getting referrals for your kids is practically unattainable. You're forced into extreme lengths just to secure a referral...

The receptionist, TAHIRA, has an incredibly harsh and aggressive communication style that is utterly unprofessional. Her demeanor is consistently hostile and dismissive whenever I attempt to contact..

The surgical center is an absolute disaster. The front desk personnel display an appalling lack of professionalism, shouting over the intercom rather than providing patient assistance. It's clear..